Remote Quality Assurance Analyst - Elevate CX
Holafly
New York, NY
- Remote job
Holafly is a high-growth scale-up delivering eSIM solutions worldwide. We are looking for a Quality Assurance Analyst to analyze conversations across calls, chat and email to ensure customer-centric service. You will evaluate quality, coach agents, and provide actionable insights to drive continuous improvement. You’ll work remotely with a global team, track QA metrics, participate in calibration sessions, and contribute to training and process enhancements to elevate customer experience across #J-18808-Ljbffr Holafly
Vacancy posted 1 day ago
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