Account Coordinator

Job Description

Job Description

As an Account Coordinator, you will be the backbone of our daily account management operations, ensuring everything runs smoothly for our clients and our team. We are looking for someone who doesn't just check tasks off a list, but who truly cares about the work, owns their responsibilities from start to finish, and takes real accountability.

This is a fast-paced environment where priorities can shift quickly. If you are highly observant, naturally solution-oriented, and eager to learn, this role offers an incredible blueprint for you to grow, add value, and build your career within our full-service agency team.

Key Responsibilities:

Campaign & Creative Support

• Creative job support: Open job orders, submit change orders, etc. to support the Account Team in creative campaign development as directed by Manager.
• Traffic creative assets: Traffic creative assets to media vendors (Broadcast, Digital, OOH) to ensure campaigns launch accurately and on time, following appropriate process and protocols.
• Merchandising:

• Build monthly restaurant guides and schematics.
• Assist in creative development of merchandising elements
• Submit digital menu board elements

Client & Meeting Logistics

• Support meeting execution: Coordinate client meetings from venue setup and communication protocols to preparing materials and handling day-of logistics as directed by Manager.
• Manage documentation: Take ownership of client status invitations, agendas, official meeting minutes, conference reports, etc. following standard protocols for client approval as directed by Manager.
• Manage Client communication:

• Manage the official client email inbox, draft scheduled communications, and coordinate details across internal departments.
• Develop and distribute monthly recap emails to client showcasing the recent work provided by the Agency.

Administrative and Operational Support

• Submit weekly invoices for budget tracking
• Submission of client required surveys
• Ownership of keeping documentation up-to-date, such as client distribution lists, attendance sheets, etc.
• Competitive market research as directed
• Client survey submissions

Teamwork & Local Activation

• Support team through changing scope and priorities
• Collaborate across teams: Partner with Media, Partnership, Brand Communication, and Events teams to support local, in-market event activations as needed.
• Travel locally: Travel within the local market (Mid-Atlantic region) for in-person client meetings and event execution as needed.

What We Are Looking For

• An Ownership Mindset: You take pride in your work, see projects through from initiation to completion, and hold yourself accountable to deadlines.
• Resourceful Problem-Solvers: You are observant, proactive, and bring thoughtful, forward-thinking solutions to the management team rather than just pointing out issues.
• Eager Learners: You recognize you have a lot to learn and are excited to do it. You absorb feedback well and view mistakes as opportunities to improve and grow into working with increasingly less direct supervision.
• Strong Communicators: You have excellent interpersonal skills and can confidently and professionally connect with clients, vendors, and internal teams.
• Adaptable Team Players: You know how to motivate yourself and others, stay organized when handling multiple tasks, and maintain a high level of attention to detail even when workloads fluctuate.

Qualifications

• Bachelor’s degree in Marketing, Advertising, or a related field.
• Prior internship or relevant agency/marketing experience is a plus.
• Strong organizational and time-management skills.
• Flexibility to work occasional overtime based on business needs