Full-Time Retail Associate

Job Description

Job Description

Our commitment extends beyond mere collections; it is a noble cause. We invite you to partner with us in supporting non-profits and safeguarding the environment.

Founded in 1982, Mid-West Textile has recycled over 1 billion lbs. of clothing, accessories, and shoes in just the last 20 years, saving over a trillion gallons of water and preventing about 10 billion kg of CO2 emissions. Eco Spot is proud to collect about 10 million lbs. annually that are recycled by its parent company – Mid-West Textile, LLC in El Paso, TX along with our Thrift Town Store to service our customers.

Join us in making Earth a better place to live—reach out and be part of this impactful journey!

Duties/Responsibilities :

• Greet and assist customers find products, answer questions, and inform them about upcoming promotions, color tag discounts, and the VIP program.
• Collaborate with team members and supervisors to meet store goals and promote exceptional customer service.
• Provide excellent customer service by responding to inquiries, assisting with product locations, and contributing to a positive shopping experience using the 10-foot rule.
• Operate the point-of-sale system to accurately ring up all sales, provide correct changes, and reconcile cash.
• Monitor customer flow, address line backups promptly, and assist in various roles during peak times to ensure a seamless shopping experience.
• Maintain a clean, organized, and safe checkout area, sales floor, and public spaces, including dressing rooms and restrooms.
• Utilize the intercom in a professional manner.
• Supervise dressing rooms by assisting customers, enforcing rules, and inspecting rooms after use.
• Retrieve merchandise from the sales floor, stock room, or other inventory locations; handle special orders as needed.
• Report any customer complaints, equipment issues, safety hazards, or suspicious activities to management.
• Restock and reorganize merchandise, including returns and unmarked items, and move garments from the production floor to sales racks.
• Adhere to all policies, operating procedures, and safety guidelines to ensure compliance and a safe working environment.
• Maintain a reliable and punctual attendance record.
• Support daily store operations, including occasional janitorial duties, seasonal merchandising, and other tasks assigned by management.

When processing customer purchases, announce the prices, total amount, confirm payment, and thank the customer.

Required Skills/ Abilities:

• Effective communication and interpersonal skills for interacting with customers and team members.
• Ability to listen actively, understand customer needs, and provide recommendations.
• Ability to maintain positive working relationships with co-workers.
• Ability to work assigned schedule, including nights, weekends, and holidays.
• Basic math skills to handle cash, process payments, and manage transactions accurately.
• Familiarity with point-of-sale systems or the ability to learn quickly.
• Attention to detail and organizational skills to maintain a clean and organized store environment.
• Flexibility to adapt to changing priorities and perform various tasks as required.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous retail experience preferred.
• On-the-job training provided.

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space and production area.
• Occasional reaching, bending, pushing, pulling, and lifting up to 20 pounds (occasionally 40 pounds).
• Manual dexterity to operate a cash register.
• Good vision for detail-oriented tasks.