Care Coordination Daytime Supervisor (RN or LCSW.)

Care Coordination Daytime Supervisor (RN or LCSW.) FT Days - Cobb Hospital. Minimum 3 years of recent experience in hospital care coordination, working with patients/clients in transitional care services. Job Summary: The Care Coordination Supervisor assists with coordination of patient care across the continuum during the patient’s acute hospitalization. The CC Supervisor supports initial assessments, transitional care planning, patient advocacy, complex issue resolution, and monitoring performance for defined quality outcomes resulting from the care coordination services provided. The CC Supervisor supports the CC Manager or Director and collaborates with all team members to provide an efficient and effective coordination of care. Care Coordination comprehensive assessment and discharge (transition) planning Facilitative collaboration with multidisciplinary care team Effective and timely communication with care team and patient/family Challenging Conversations with patients/families Engagement with community agencies to ensure timely transfers and handoff of patient care Patient/family education/counseling regarding medical recommendations of conditions Advance Directives Eligibility processes and criteria for private and public, local, state and federal resources Community resource information Financial needs assessment for patients requiring assistance for follow‑up care Support of patient care inclusive of cultural or religious beliefs Monitoring and resolving avoidable hospital days Continuous performance improvement Core Responsibilities and Essential Functions: Disposition planning Oversight and guidance of team members; implementation of an effective and efficient discharge plan that includes Plan A, B, and C Effective collaboration with the multidisciplinary care team to streamline throughput and timely care delivery Engagement with community agencies to ensure timely transfers and handoff of patient care Provision of education and counseling to patients and families regarding medical recommendations of care Responsiveness to referrals from hospital staff, physician offices, community, and family to provide resource information Financial needs assessment for patients requiring assistance for follow‑up care throughout the continuum Leadership duties: coordinate care with the CC Manager/Director and other healthcare team leaders; oversee daily staffing assignments and evaluate work distribution; coach and mentor team members; manage QA and PI activities; provide guidance during new member orientation and onboarding; provide objective input and feedback for yearly performance Assessment: oversight and guidance of team members; quality of initial care coordination assessments for planning appropriate right‑care, right‑setting post‑discharge needs; assessment of insurance and financial ability to participate in community care after discharge; identification of issues and barriers related to patients’ appropriateness of hospital stay and discharge needs Documentation: oversight and guidance of team members; initial psychosocial/functional assessment completed and documented in the medical record; complete chart notes accurately and timely per departmental protocol; ensure all records are up‑to‑date and legible; track and share avoidable days; identify and provide training opportunities and continuous performance improvement for staff Trust/Engagement (mandatory content): build a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct‑report, workgroup, and hospital/entity level; hold leaders accountable for behaviors that create trust and engagement; perform all duties in a manner that reflects the values of WellStar; maintain and strengthen relationships with physicians and assure their involvement in developing systems that grow the service and deliver cost‑effective, quality patient care while fostering patient and employee satisfaction Results‑oriented leadership (mandatory content): set challenging and productive goals for the team; hold the team accountable for actions while providing leadership and motivation; provide resources and support; use checkpoints and data to track progress and establish systems and processes to measure results Collaboration and partnership (mandatory content): work collaboratively as a team member with hospital leadership; partner with Human Resources to achieve desired organizational culture, staffing, and workforce metrics; foster positive working relationships between staff and physicians across the health system; foster a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication Perform other duties as assigned Comply with all WellStar Health System policies, standards of work, and code of conduct Required Minimum Education: Bachelor’s degree (BSN) from an accredited school of nursing Master’s degree in social work (MSW) from an accredited school of social work Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. LCSW – Licensed Clinical Social Worker (GA) LMSW – Licensed Master Social Worker (GA) MSW – Master Social Worker or RN – Registered Nurse (single state) or RN‑COMPACT – RN Multi‑state Compact BLS – Basic Life Support or BLS‑I – Basic Life Support Instructor CCM – Certified Case Manager (preferred) or ACM – Accredited Case Manager (preferred) Required Minimum Experience: Minimum 3 years of recent experience in hospital care coordination, working with patients/clients in transitional care services. Required Minimum Skills: Strong interpersonal skills. Knowledge of case management processes. Excellent verbal and written communication skills. Competency and confidence with crucial conversations in a high‑stress environment. Knowledgeable in utilizing screening criteria in review of clinical data with respect to patients’ and clients’ needs for health care. Ability to effect change, perform critical analysis, and promote client/family autonomy. Ability to plan and organize effectively across the continuum of care. Independent and self‑directed. Ability to multitask and work in a fast‑paced environment is a must. Expert knowledge of community resources, payer rules, and regulations. #J-18808-Ljbffr Dormont Manufacturing Co