Operations Manager

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction. ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY. ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES. COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS. WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS. ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.

KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.

PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED. 1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include: PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES

WALK OR STAND FOR LONG PERIODS OF TIME

DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT

Andretti Indoor Karting & Games is seeking an Operations Manager to join our leadershipteam!

POSITION SUMMARY

The Operations Manager will be responsible for the leadership of the Andretti Indoor Karting & Games facility and team members on a daily basis including staffing, scheduling & training of hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security. The Operations Manager will take ownership of a department (Arcade, F&B, Kitchen, Special Events, Track, Overall Facility) as well as run unit operations and work to create an environment that encourages ownership and accountability by Team Members.

KEY RESPONSIBILITIES

Lead team members with integrity and purpose Empower staff to deliver exceptional legendary service Always support the Andretti Indoor Karting and Games Motto “Striving for Perfection; Achieving Excellence” Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product. Responsible for the development of staff Provide direct and honest feedback to staff regarding individual performance Manage staff training and employee relations Assure that staff morale is maintained at a high level Take an active part in the recruitment and retention of staff Accountable to maximize daily sales and effectively manage costs, labor and cash control Manage department labor costs within acceptable budgets Ensures site inspections are within acceptable standards Manage organization and cleanliness of departmental areas Work closely with Sales Department to ensure proper scheduling and planning for Events Oversee, maintain and inventory areas of unit equipment Andretti Indoor Karting & Games – Speed out of the pits and let AIKG be the racetrack for your winning Management Career! Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens. Benefits include: Exciting Bonus opportunities AIKG has the BEST staff, so managers work with and lead motivated professionals! Personal/Family Medical, Dental and Vision Insurance Coverage $1200 company paid Health Savings Account Vacation and Sick time accrued during the first year 401k retirement program with generous company match Company provided Life Insurance Company provided Short-Term and Long-Term Disability Insurance Accident, Critical Illness and Voluntary Life Insurance Operations Manager Qualifications Required: Eligible to work in the United States At least 18 years of age High School Diploma or equivalent Strong organizational skills The desire and ability to be pleasant, upbeat and sociable throughout the workday Work varying days, nights, holidays and weekends Preferred and great to have: Two years of restaurant or FEC management in a high volume environment Proven leadership and team skills; ability to motivate and manage all levels of staff Strong training and development background Working knowledge of cost controls Strong training and development background Physical Requirements The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Walk or stand for extended periods of time The ability to communicate quickly and accurately Must be able to lift up to 15 lbs on a regular basis Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs The work environment may include bright, dim or flashing lights and loud sounds Requires manual dexterity to use and operate all necessary equipment Be able to understand, follow and maintain safety standards at all times #J-18808-Ljbffr Andretti Indoor Karting & Games