University Library Technician

Job Posting Information Posting Number: PG195157SP Internal Recruitment: No Working Title: University Library Technician Anticipated Hiring Range: $48,505 Work Schedule: Monday-Friday, 8am-5pm with flexible hours. Job Location: Raleigh, NC Department: Libraries About the Department The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries' Strategic Plan describes our mission and goals, which are aligned with those of the university. They include welcoming and engaging the whole university community; empowering students for a lifetime of success and impact; supporting research, scholarship, innovation, and collaboration; fostering entrepreneurial thinking and problem-solving; and expanding our engagement with individuals and communities across North Carolina. We carry out this work in an atmosphere where all individuals are welcomed, valued, and respected. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. Access Services, part of the Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing answers in person, through chat, and throughout the Libraries, whether it's finding a book or signing up for a technology consultation. Ask Us lending includes the circulation of library collections in all formats, along with a textbook program and a technology lending service. Access Services manages the 5.3-million-volume collection on open shelves and in the bookBot, manages print and electronic reserves, and supports the discovery and delivery of resources, borrowing books and articles from libraries all over the world for the NC State community. For more information about the Libraries, please see Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties Provides information, circulation services, and Access Services operations at the Ask Us service points, fast-paced environments where people go to get help, whether it's finding a book or signing up for a technology consultation. Processes interlibrary loan and document delivery requests using resource sharing software applications, ensuring timely and accurate delivery of requested materials to users. Manages materials to support operations and services; organizes and maintains collections such as reserves, technology lending, and stacks maintenance. With others, manages a high-performing student-employee community through scheduling, training, and supervision. Monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. Uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community. This position is based in North Carolina. This position is eligible for flexible hours and a hybrid work environment, based on departmental and operational needs. This position will have occasional responsibilities to provide desk coverage on weekends. Other Responsibilities Other duties as assigned Qualifications Minimum Experience/Education High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience. Preferred Qualifications Demonstrated ability to locate, analyze, and interpret data contained in complex online systems, such as ILLiad, Rapido, and Alma Ability to foster an environment of belonging and well-being Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities to ensure timely delivery of information, materials and programs to library users Familiarity with the content of collections and resources provided in a modern library environment sufficient to assist students and faculty with research- and course-related questions Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment Required License or Certification N/A Valid NC Driver's License required No Commercial Driver's License Required? No Recruitment Dates and Special Instructions Job Open Date: 08/04/2026 Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.): 08/11/2026 Notice to Applicants: Please note that the work history on your resume must also be included in your application. Special Instructions: In addition to your completed application, please attach a cover letter, resume, and contact information for four current professional references. Position Details Position Number: 00040051 Position Type: SHRA Position Classification Band Title: University Library Technician Position Classification Band Level: Journey Position Classification Salary Range: $ 33,540 - $ 65,378 Salary Grade Equivalency: NC04 Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.00 Appointment: 12 Month Recurring Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event Time Limited Position: No Department Id: 250101 - Libraries EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. #J-18808-Ljbffr