Account Manager

Summary We are seeking an experienced and dynamic Account Manager to join our team. The Account Manager will play a crucial role in maintaining our customer base, fostering strong client relationships, and ensuring the highest level of satisfaction. This position is ideal for individuals with a strong understanding of logistics, exceptional interpersonal skills, and a passion for delivering top-notch service. Key Responsibilities Client Relationship Management Serve as the primary point of contact for assigned clients.Develop and maintain strong, long-lasting client relationships.Lead regular client communication, account reviews, and issue-resolution discussions.Proactively communicate account status, risks, opportunities, and recommended solutions.Success is measured by: client satisfaction, retention rates, response time, and quality of relationship feedback. Account Operations & Logistics Coordination Manage day-to-day account execution, including orders, inventory, production priorities, shipments, returns, and operational issues through completion.Partner cross-functionally to ensure client requirements are executed accurately and on time.Clearly communicate client requirements internally and escalate potential risks as needed.Success is measured by: on-time and accurate execution, fulfillment accuracy, inventory accuracy, and reduction in operational exceptions. Performance Management & Reporting Develop, monitor, and report key performance indicators (KPIs) for assigned accounts.Prepare regular client and management reporting covering inventory, orders, shipments, returns, service performance, and other account activity.Maintain accurate client records, account documentation, SOPs, and reporting requirements.Analyze account performance and provide data-driven recommendations to improve service, efficiency, and cost-effectiveness.Success is measured by: KPI accuracy, reporting timeliness, data accuracy, and measurable performance improvements. Billing & Account Administration Prepare, review, and validate client billing to ensure services performed are accurately captured and aligned with pricing agreements.Research and resolve billing inquiries, discrepancies, credits, and missing or inaccurate billable activity.Support new client onboarding, account setup, implementation, testing, and stabilization as needed.Success is measured by: billing accuracy, timely invoicing, reduced billing disputes, and successful account implementations. Problem Resolution & Continuous Improvement Proactively identify and resolve client, inventory, order, system, transportation, and operational issues.Investigate root causes, coordinate corrective actions, and follow issues through final resolution.Identify recurring issues and recommend process improvements that increase efficiency, visibility, and service quality.Support development and maintenance of SOPs and repeatable account workflows.Success is measured by: resolution time, reduction in recurring issues, process improvements, and minimized client impact. Qualifications & Experience Must be onsite in Goodyear, AZSchedule Requirements: 6:00AM 2:45PM5+ years of experience in account management, customer service, logistics, 3PL, warehousing, distribution, fulfillment, or a related field.Strong knowledge of 3PL operations, including inventory management, order fulfillment, shipping, transportation, and returns.Proven ability to manage client accounts and coordinate across multiple operational departments.Excellent written and verbal communication, relationship management, and problem-solving skills.Strong organizational and analytical skills with the ability to manage multiple priorities and deadlines.Proficiency in Microsoft Office, including Excel, and experience working with WMS, ERP, CRM, or similar systems.Ability to analyze operational data, identify issues, and make data-driven decisions.Proactive, results-oriented mindset with a strong sense of account ownership.