Event Manager - Waldorf Astoria Washington DC

Job Description Forge your legacy by joining this Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as an Event Manager! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. Responsibilities Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience. Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience. Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business. Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service. Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs. Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure. Qualifications What It Takes to Make the Stay: passion for spreading the light and warmth of hospitality, integrity, leadership, teamwork, ownership, and a focus on the now. A strong commitment to exceptional service and a willingness to work in a fast-paced environment. Benefits Medical insurance coverage for you and your family. Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night. Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount. Paid parental leave for eligible team members. Personalized caregiving support and crisis concierge services. Mental health resources through the Employee Assistance Program. Generous paid time off (PTO). Health and welfare benefits covering medical, dental, and vision care. Retirement plans for financial security. #J-18808-Ljbffr Hilton