Commercial Account Manager - Major Accounts

Job Description

Job Description

Luxer Commercial Account Manager - Major Accounts:

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

Recruiting Agencies : Luxer One has an internal recruiting team that manages our open positions. We are not accepting unsolicited candidate submissions or engaging outside recruiting agencies for this position. 

As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.

What You'll Do: 

• Be the first point of contact for customers
  

• Support commercial accounts through their lifecycle
  

• Upsell new products, services, additional locations, and replacements
  

• Work with existing customers to expand their Luxer One systems
  

• Proactively manage client relationships; ensure the Luxer system continues to meet their needs
  

• Ensure customers pay invoices on time; follow up on outstanding AR
  

• Ensure customers submit Purchase Orders for new locations
  

• Partner with clients on product improvements — act as their voice internally
  

• Collaborate with Marketing on customer case studies as a sales enablement tool
  

• Serve as the technical master for each customer's Luxer infrastructure
  

• Escalate technical or product issues; resolve directly when within scope
  

• Develop and maintain deep knowledge of the full Luxer One product suite
  

• Assist the Project Management team with onboarding and new customer locations
  

• Collaborate with CS, Operations, and Product to address customer inquiries
  

• Provide actionable customer feedback to Product Development
  

• Maintain accurate CRM records (Zoho) across all accounts and pipeline
  

• Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem
  

OUTCOMES

• Pipeline generated, advanced, and closed within assigned segment
  

• Revenue targets met or exceeded (new logos + expansion)
  

• Client retention and satisfaction across portfolio
  

• Invoices paid and POs submitted on time
  

• Technical issues resolved quickly with minimal client disruption
  

• Clean, up-to-date CRM records
  

KEY INTERACTIONS

• Internal: New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance
  

• External: Clients, Leads and Prospects, Property Managers, Decision-Makers
  

KPIs

• NPS > 80