Customer Engineer Manager - Austin, TX - (M3)

About Applied Materials Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. The company enables exciting technologies that connect our world (like AI and IoT) and supports a culture that encourages learning, development and growth. What We Offer Salary: $88,000.00 - $121,000.00 Location: Austin, TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career while taking on challenges and driving innovative solutions for our customers. Job Overview In this mid‑level manager role you will serve as the face of Applied Materials to customers who use our semiconductor equipment. You will oversee a team of engineers and guide daily operations, resolve problems and keep projects on time and on budget, making an impact in a dynamic, inclusive, results‑driven environment. You Will Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports Coach and direct your team of customer engineers, overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs Manage other managers, including technical program managers, as needed Initiate, lead and monitor all operational excellence activities Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer‑specific solutions Take responsibility for account planning and cost efficiency, working with the District Sales Engineer Oversee system installation, including planning, reporting and execution, pre‑facility meeting, start‑up meeting and process support identification Serve as the point of contact for all service‑related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams You’ll Need A bachelor’s degree 4–7 years of work experience in the semiconductor industry A strong understanding of Applied Materials global Standards of Business Conduct Strong leadership skills to supervise day‑to‑day work and coach and develop employees The ability to use tact and diplomacy to convey information and handle sensitive issues Nice to Have An MBA degree Process tool Knowledge FSO Experience What to Expect You may travel 10% of the time Be prepared to wear protective equipment and observe all safety standards You may work on rotation and in shifts You’ll need a valid driver’s license and passport Your Benefits As an employee, you’ll qualify for a competitive and comprehensive total rewards and benefits package, including medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and more. All employees can take advantage of company‑sponsored global programs, such as the Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the employee stock purchase program and a subscription to wellbeing tools. Equal Opportunity Employer Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. #J-18808-Ljbffr