Office Coordinator

Position Summary Coordinator, Office NonExempt – The role supports the department focusing on clinical, operational, and administrative excellence. Responsibilities Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use Per the therapist dictation maintains the programming schedule Supports with charge reconciliation and entering as required Supports team with patient group assignments and coordination efforts Provides impeccable customer service to patients, families, referral sources, and stakeholders Supports with vital and UDS capture as needed Completes DCAR reporting in a timely and accurate fashion Supports in organizing and filing paperwork Maintains staff schedules and ensures staffing for the program Monitors and records attendance including tardiness and absences Communicates with treatment team to ensure chart compliance Interfaces with others to ensure completion of physician follow-ups from CPE Manages Family Session Schedules as required by program Works with the business office and the utilization review department to ensure payment for services Performs pre-certifications and concurrent reviews Develops relationships with payer sources Interfaces with UR department to ensure service coverage for patients Maintains a positive working relationship with referral sources, community agencies and organizations Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe Schedules or completes UDS collections, including random screenings Ensures orders are obtained for patients prior to starting services (as applicable) Actively participates in the therapist’s discharge planning needs As directed creates appointments, starts follow up care process and completes interfacing with organizations Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling Conducts appointment reminder calls Collects copays and deductibles as applicable Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc Other responsibilities and duties assigned by leadership Additional Information Reports to: Outpatient Clinical Director FLSA Status: none exempt Previous experience on an inpatient unit preferred. Must have experience with clerical duties. Knowledge, Skills & Abilities Education: High School Diploma/GED preferred. Certifications: CPR and De-escalation certification required or obtained within 30 days of hire. #J-18808-Ljbffr Lifepoint Health