Patient Care Coordinator

Job Description

Job Description

Audiology Associates of DFW is a well-established and growing private audiology practice known for its strong, team-oriented culture and dedication to doing things the right way. As the practice continues to expand, they are adding a Patient Care Coordinator to support their busy Arlington, TX office.

What truly distinguishes this team is its dedication to its members. Employees receive support through structured training, mentorship, and ongoing professional development. The practice has created detailed systems, workflows, and protocols that help team members succeed—fostering an ideal environment for those who thrive on clarity, organization, and continuous learning.

Position Overview:

The Patient Care Coordinator is the first point of contact for patients and plays a vital role in ensuring a positive, organized, and efficient patient experience.

This role is ideal for someone who enjoys working within established processes, coordinating multiple moving parts, and being part of a collaborative, low-drama team environment. The perfect candidate has a positive attitude, strong listening skills, and a desire to learn and grow.

You'll receive structured onboarding and training, so you don't need to have everything figured out on day one—but you do need to be coachable, detail-oriented, and ready to contribute to a high-functioning team.

Key Responsibilities:

Patient Experience & Front Office Operations

• Serve as the first point of contact for patients—both in person and over the phone
  
• Greet patients warmly and ensure a welcoming, professional environment
  
• Schedule, confirm, and manage appointments
  
• Assist with patient questions and provide clear communication throughout their visit
  

Administrative & Billing Support

• Collect patient payments and manage daily transactions
  
• Verify and enter patient insurance information
  
• Assist with billing and insurance submissions as needed
  
• Maintain accurate and organized patient records
  

Clinic Coordination & Workflow Management

• Follow established protocols and procedures to ensure smooth daily operations
  
• Prepare for upcoming appointments and support clinic flow
  
• Coordinate multiple priorities while maintaining attention to detail
  
• Support the clinical team in delivering a seamless patient experience
  

What They're Looking For:

• Positive, team-oriented attitude with a "no drama" mindset
  
• Strong listening skills and ability to communicate clearly
  
• Humble, coachable, and eager to learn and grow
  
• Highly organized with the ability to manage multiple tasks at once
  
• Comfortable following structured processes, workflows, and guidelines
  
• Customer service or healthcare office experience is a plus, but not required
  

Why This Role Stands Out:

• Structured training and onboarding—no guessing or being thrown in
  
• Professional coaching and mentorship to support your professional growth
  
• Clear systems and workflows that support your success
  
• Supportive, team-focused culture with mentorship and growth opportunities
  
• Opportunity to join a busy, growing practice where your role truly matters
  

Benefits:

• Paid time off and holidays
  
• 401(k) with employer matching