Property Management Operations Assistant

Role Description

We are a property management company seeking a detail-oriented and highly organized Operations Assistant to support our day-to-day property management functions. This role spans four core areas:

• Data entry and file auditing
• Utility coordination
• Maintenance follow-up
• Tenant-facing customer service — including incoming calls and outreach to delinquent tenants

The right candidate takes accuracy seriously. Whether you are auditing a compliance file, entering data into our system, or following up with a utility provider, the expectation is that every task is done correctly, completely, and documented. This is a role for someone who notices the details that others miss and holds themselves to a high standard.

Qualifications

• Exceptional attention to detail — your work is accurate, complete, and consistent
• Demonstrated experience in data entry with a strong track record of accuracy
• Experience in an auditing, compliance, or file review capacity
• Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants
• Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously
• Strong written and verbal communication skills
• Reliable and self-directed — you follow through on tasks without needing constant oversight
• Comfortable working independently in a remote environment

Requirements

• Follow up on open maintenance requests to ensure they are progressing and vendors are responsive
• Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner
• Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments
• Document maintenance activity and update work order records accurately in the system
• Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly
• Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner
• Address tenant inquiries related to leases, maintenance, utilities, and general property questions
• Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status
• Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions
• Ensure all tenant communications are logged and follow-up actions are tracked and completed
• Route calls and issues to the appropriate team member when escalation is required

Benefits

• This is a full-time role
• Up to $6/hr
• 100% Remote