Information Technology Support Technician

Location: Greater Houston Area Shift: 2nd Shift Employment Type: Contract-to-Hire Our client, a global biotechnology company dedicated to advancing innovative therapies through cutting-edge research and technology, is seeking an IT Support Technician to join their growing IT team and provide first-level technical support in a fast-paced enterprise environment. This contract-to-hire opportunity is ideal for someone looking to launch or grow their IT career while gaining hands-on experience supporting end users, troubleshooting hardware and software issues, and working alongside experienced technology professionals. Responsibilities Provide first-level technical support for hardware, software, and basic network-related issues. Respond to and resolve end-user support requests in a timely and professional manner. Install, configure, and troubleshoot desktop and laptop computers, printers, and peripheral devices. Assist with user account setup, password resets, and other basic system administration tasks. Document support requests, troubleshooting steps, and resolutions within the ticketing system. Escalate complex technical issues to senior support teams as needed. Deliver exceptional customer service while supporting users across the organization. Qualifications 0-2 years of IT support, Help Desk, Desktop Support, or technical customer service experience. Associate's degree, technical certification, or equivalent hands-on experience preferred. Basic knowledge of Windows operating systems, Microsoft Office, and computer hardware. Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills. Customer-focused mindset with a willingness to learn and grow. Ability to work a 2nd shift schedule. Authorization to work in the United States. Why Apply? Contract-to-hire opportunity with long-term career potential. Gain hands-on experience in an enterprise IT environment. Join a collaborative team supporting a global leader in the biotechnology industry. Build technical skills while working with modern technologies and experienced IT professionals. Medical Insurance - Four plans to choose from for you and your family Dental and Orthodontia Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts (FSA) Voluntary Life Insurance, Long-Term and Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) Retirement Plan Legal and Identity Protection Plans 529 College Savings Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying; no sponsorship is currently available. Employment is contingent upon successful completion of a pre-employment screening. Accommodation will be provided throughout the hiring process as required under MRP's Employment Accommodation Policy. Applicants are encouraged to make accommodation needs known in advance. #J-18808-Ljbffr