DSM /Repsly Coordinator

Job Description

Job Description

Founded in 2006, Lycamobile is a solution for those who want to connect back home. Providing low-cost, high-quality international calling solutions to over 30 million customers across 31 countries, Lycamobile’s sheer span, focus on customer service and innovative business strategy has seen it outgrow its competitor set; achieving greater coverage of the European population than any other network operator.

Thanks to our dedicated team, we are continuously driving costs down without compromising on quality for our customers. With that ethos imbedded into our vision, Lycamobile is currently seeking a DSM/ Repsly Coordinator in our Plantation, FL office location

Essential Duties and Responsibilities:

· DSM- Updating retailer information, Retailer Query Tracking

· Maintain accurate recordkeeping system

· Monitor local Repsly field staff activity and duties

· Ensure processes, schedules and daily routes are followed

· POS- Reset Password, Guiding retailers how to navigate the POS

· Retailer Commissions issue

· Portal Fund Transfer

· Retailer Chargeback

· Retailer monthly commission payments

· Sending Lyca offices retailer SIM requests daily

· Check EIN number and approve Retailer Account

· Tele-Sales coming from Customer Service

· Answer Retailer Questions

· Support Wholesalers with any issues coming via Retailers

· Provide administrative support as needed

 

Education and/or Work Experience Requirements:

· High school diploma/GED required, some college preferred

· 2-5 years’ experience in a similar role

· Experience with MS Office required

· Product management experience

· Familiar with industry distribution

· Ability to provide technical sales and support for distributors

 

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Any request for a reasonable accommodation needed during the interview process should be communicated by the candidate to staff prior to the interview.

 

Company Description

About Lycamobile:

The world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries.

Lycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Company Description

About Lycamobile:\r\n\r\nThe world’s largest international mobile virtual network operator with over 16 million customers with a new customer joining every two seconds. Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 24 countries.\r\n\r\nLycatel LLC is an equal opportunity employer. We will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.