Driver Recruiter & Retention Manager

Job Description

Job Description

Driver Recruiter & Retention ManagerAttract Top Talent. Support Driver Success. Strengthen Our Workforce.

At zTrip, we know our success begins with the people behind the wheel. As the nation's largest taxi transportation provider, we're committed to recruiting exceptional drivers, helping them thrive, and creating an environment where they feel supported, valued, and empowered to build successful careers.

We're looking for a dynamic and relationship-focused Driver Recruiter & Retention Manager to lead driver recruiting, onboarding, engagement, and retention efforts. This role combines talent acquisition with driver advocacy, giving you the opportunity to shape the driver experience from the first interview through long-term career success.

If you're passionate about recruiting, coaching, relationship-building, and helping people reach their full potential, we'd love to hear from you.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monday-Friday Schedule
• Career Advancement Opportunities
• Professional Development and Training
• Collaborative and Supportive Work Environment

Key Responsibilities of a Driver Recruiter & Retention Manager:Driver Recruiting & Hiring

• Develop and execute recruiting strategies to attract qualified driver candidates.
• Source applicants through job boards, social media, referrals, community partnerships, and networking opportunities.
• Conduct candidate screenings, interviews, and hiring assessments.
• Manage candidates throughout the recruitment and selection process.
• Build and maintain a strong pipeline of prospective drivers.
• Represent zTrip at hiring events, job fairs, and community outreach programs.
• Promote zTrip as a premier transportation career opportunity.

Driver Onboarding & Integration

• Coordinate onboarding activities for newly contracted drivers.
• Guide applicants through documentation, licensing, and onboarding requirements.
• Ensure drivers receive the resources, tools, and support needed for a successful launch.
• Educate new drivers on company expectations, procedures, technology, and operational practices.
• Serve as a primary contact during the onboarding process and transition period.
• Monitor onboarding progress and provide ongoing support to improve early retention.

Driver Retention & Engagement

• Build meaningful relationships with drivers throughout their journey with zTrip.
• Conduct regular follow-up meetings and check-ins with new and experienced drivers.
• Identify concerns, challenges, and opportunities that impact driver satisfaction and retention.
• Collaborate with operational teams to address driver needs and improve the overall driver experience.
• Create and implement recognition programs that celebrate driver achievements and milestones.
• Foster a positive culture centered on professionalism, communication, accountability, and success.

Coaching & Performance Support

• Provide coaching and mentorship to help drivers maximize their success.
• Offer guidance related to customer service, business growth, professionalism, and operational excellence.
• Support ongoing learning and development initiatives.
• Help drivers navigate challenges and connect them with available resources.
• Encourage continuous improvement through constructive feedback and goal setting.

Reporting & Workforce Development

• Maintain accurate recruiting, onboarding, and retention records.
• Track recruitment metrics, driver activity, and retention performance.
• Analyze trends and recommend strategies to improve hiring and retention outcomes.
• Prepare reports and updates for leadership.
• Partner with management to identify workforce needs and support business growth objectives.
• Continuously evaluate and improve recruiting, onboarding, and engagement processes.

Qualifications of a Driver Recruiter & Retention Manager:Preferred Experience

• Recruiting, talent acquisition, human resources, employee engagement, workforce development, customer service, sales, operations, or related experience.
• Strong interpersonal and relationship-building skills.
• Experience coaching, mentoring, or supporting individuals in achieving professional success.
• Ability to work effectively with diverse personalities and backgrounds.
• Excellent communication and active listening skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and results-driven approach.
• Experience using recruiting platforms, applicant tracking systems, and Microsoft Office applications.

Core Competencies

• Talent Acquisition
• Relationship Management
• Driver Engagement
• Retention Strategy
• Coaching & Development
• Communication Skills
• Problem Solving
• Organizational Excellence
• Customer Service
• Team Collaboration
• Professionalism & Integrity

What Success Looks Like:

The ideal Driver Recruiter & Retention Manager will:

• Consistently attract and onboard quality driver candidates.
• Create a welcoming and seamless onboarding experience.
• Build trust and strong working relationships with drivers.
• Improve driver engagement, satisfaction, and retention.
• Serve as a trusted resource and advocate for driver success.
• Effectively coach drivers to achieve their personal and professional goals.
• Strengthen communication between drivers and company leadership.
• Help create a culture where drivers feel appreciated, supported, and empowered.

Why Join zTrip?

At zTrip, you'll have the opportunity to directly influence the growth and success of our driver network. Your efforts will help recruit top talent, improve driver retention, enhance engagement, and support the professionals who deliver safe and reliable transportation services every day.

This is more than a recruiting role. It's an opportunity to build relationships, develop talent, and make a lasting impact on the people who power our business.

Apply Today

Join zTrip as a Driver Recruiter & Retention Manager and play a vital role in attracting, developing, and retaining the drivers who keep our operation moving. If you're passionate about recruiting, coaching, and helping others succeed, we encourage you to apply and become part of our growing team.