Senior Electrical Service Technician (Commissioning & Support)

About 3nine 3nine designs and manufactures premium oil mist elimination systems for machine tools. Our systems operate in demanding industrial environments where electrical correctness, mechanical integration, and commissioning discipline directly impact performance, reliability, and total cost of ownership. We support our products through a high‑touch, technically rigorous service model that prioritizes customer outcomes, distributor success, and OEM alignment. Our culture values sound judgment, professionalism, and collaboration. The Role We are seeking a Senior Electrical Service Technician (Commissioning & Support) to serve as a trusted electrical authority for customers, distributors, and OEM partners across North America. This role is primarily office‑based, focused on remote technical support, installation validation, commissioning oversight, and escalation management. The position requires deep electrical expertise, strong mechanical understanding, and the ability to guide others toward correct, first‑time‑right outcomes. While field engagement is part of the role, it is selective and purposeful—typically reserved for commissioning, complex escalations, training, or validation scenarios where hands‑on presence adds value. In addition to direct customer support, this role contributes to installation standards, service documentation, and training materials, working in alignment with HQ engineering and product management to ensure consistency and scalability. What You’ll Do Review and validate customer- or partner-performed installations prior to power‑up Verify electrical and mechanical readiness against schematics, OEM requirements, and applicable codes (e.g., NEC) Support or supervise initial energization, functional testing, and commissioning activities Identify non‑compliant conditions and guide corrective actions clearly and constructively Approve installations for commissioning and warranty activation once requirements are met Serve as a senior technical escalation point for customers, distributors, and OEM partners Provide expert-level remote support via phone, email, and video conferencing Diagnose and resolve electrical and mechanical issues with an emphasis on first‑call resolution Support installation, troubleshooting, preventive maintenance, and warranty‑related inquiries Maintain professional, steady communication that reinforces confidence and trust Standards, Documentation & Training Maintain and refine installation, commissioning, and service standards based on field experience Revise and develop technical documentation, procedures, and checklists as needed Collaborate with HQ engineering and product management to ensure alignment between field reality and product intent Deliver technical training for customers, distributors, and internal teams—remotely and on‑site as required Coach partner technicians during first‑time or complex installations Quality & Internal Support Conduct pre‑install readiness reviews to reduce rework, site time, and risk Document service activity, validation results, commissioning sign‑offs, and warranty approvals in CRM or service systems Support Sales and Service teams by clarifying electrical requirements, installation scope, and technical risks Ensure consistent adherence to quality, safety, and warranty policies What You Bring Required Qualifications Active Journeyman Electrician license or equivalent certified industrial electrical training 5+ years of experience troubleshooting and validating industrial electrical systems Strong ability to read, interpret, and apply electrical schematics, wiring diagrams, and mechanical drawings Hands‑on experience with equipment installation, startup, commissioning, or field service Solid mechanical aptitude and understanding of industrial equipment integration Professional, customer‑facing communication skills Ability to apply independent judgment while remaining aligned with standards and processes Willingness to travel occasionally within North America Valid driver’s license Preferred Qualifications OEM, manufacturer, or industrial distributor service experience Experience approving installations or supporting warranty activation Background in training, mentoring, or technical enablement Familiarity with service ticketing or CRM platforms Exposure to filtration, HVAC, or air quality systems OSHA or equivalent safety training Cultural Alignment Values accuracy, consistency, and long‑term reliability Approaches customer and partner interactions with a service‑oriented mindset Communicates clearly and professionally in complex or high‑stakes situations Works effectively with autonomy while staying aligned with documented standards Enjoys strengthening systems, processes, and technical capability across teams Monday–Friday, office‑based schedule in Charlotte, NC Remote technical support as the primary mode of engagement Field visits as required for commissioning, training, or escalations Combination of office, customer sites, and industrial environments Why 3nine A senior technical role with real influence on quality and customer outcomes Opportunity to shape scalable service standards and enablement practices Professional culture grounded in competence, trust, and collaboration Not a Fit If Your background is primarily electrical design, controls engineering, or academic engineering You do not hold (or cannot obtain) a Journeyman‑level electrical certification You prefer full‑time field installation work over remote technical support and enablement Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Machinery Manufacturing Referrals increase your chances of interviewing at 3nine USA, Inc by 2x Get notified about new Senior Service Technician jobs in Charlotte, NC . #J-18808-Ljbffr