Sales Operations Specialist

Sales Operations Specialist

Location: Remote, U.S.

Employment Type: Full-time

Salary: $75,000–$95,000 annually

The Opportunity

DirSec, LLC is looking for an experienced Sales Operations Specialist to join our Sales Operations team. This position will report directly to our Director of Operations and work closely with another Sales Operations Specialist, our Account Executives, Director of Sales, accounting team, technology vendors, and distribution partners.

Sales Operations plays a critical role at DirSec, supporting opportunities from quote request through order placement while helping ensure our sales organization can respond quickly and accurately to customers.

The majority of this role is focused on creating and managing customer quotes, statements of work, and purchase orders. Some transactions are straightforward, while others involve complex multi-year pricing, payment structures, contractual terms, and other nonstandard requirements.

What You'll Do

• Create accurate customer quotes and SOWs in Salesforce using information and pricing provided by Account Executives, vendors, distributors, and service providers.
• Review vendor and distributor quotes for pricing, product, coverage, payment, and other relevant details before preparing customer-facing quotes.
• Manage quote revisions and increasingly complex transactions.
• Review vendor and distributor terms and incorporate applicable customer-facing terms into quotes, using AI and other tools when appropriate while independently validating the output.
• Maintain accurate quote and opportunity information in Salesforce.
• Process customer orders and purchase orders accurately and promptly and manage related communications with vendors and distributors.
• Manage and prioritize requests through the shared Sales Operations inbox based on urgency, customer deadlines, and business impact.
• Identify and resolve pricing discrepancies, margin issues, conflicting terms, missing information, and other potential problems before quotes or orders leave DirSec.
• Work closely with Account Executives and other internal teams to resolve questions and keep opportunities moving.
• Identify and implement practical improvements to quoting, ordering, documentation, and other Sales Operations processes to increase accuracy, efficiency, scalability, and automation while maintaining appropriate quality controls. Coordinate Salesforce enhancement requests, work with external consultants on improvements, and assist with testing and implementation of new features and workflows.

What We're Looking For

This is a detail-intensive position. Accuracy is the first priority, followed closely by responsiveness, organization, and ownership. The right person will enjoy detailed work, notice when something doesn't look right, manage competing priorities effectively, and independently research and resolve issues.

The strongest candidates will also have:

• Prior experience in Sales Operations, quoting, order management, deal desk, or a similar role.
• Salesforce experience strongly preferred. Salesforce is our primary system for quoting and opportunity management.
• Experience working for a value-added reseller (VAR), technology distributor, cybersecurity company, software or technology company, or similar channel environment strongly preferred.
• Experience reviewing vendor or distributor quotes and working with pricing, cost, markup, margin, discounts, and other commercial information.
• Strong numerical aptitude and the judgment to recognize when pricing or other information does not appear reasonable.
• Persistence and the ability to maintain accuracy through repetitive data entry, lengthy quotes, multiple revisions, and complex transactions.
• Strong written and verbal communication skills and the ability to work effectively with sales, management, accounting, vendors, distributors, and third-party service providers.
• The ability to work independently and make progress without constant direction or supervision.
• A solutions-oriented mindset. We value people who investigate problems, think through possible solutions, and bring recommendations rather than simply identifying an issue.
• Comfort using AI and other technology as productivity tools while maintaining appropriate human review and judgment.
• Strong Microsoft Excel and Word skills. QuickBooks Online experience is helpful but not required.
• Familiarity with quoting for state, local government, and education (SLED) customers and/or government contracts is a plus, but extensive experience is not required.
• Must be physically located in the U.S.

Compensation & Benefits

The salary range for this position is $75,000–$95,000 annually, depending on experience and qualifications.

DirSec offers a comprehensive benefits package, including:

• 100% company-paid medical insurance premiums
• Company contributions to a Health Savings Account (HSA) for employees enrolled in the company's eligible health plan
• 401(k) Safe Harbor plan with company match
• Additional voluntary benefits options
• Telephone and internet reimbursement
• Unlimited PTO
• 100% remote work
• A strong commitment to work-life balance and maintaining a sustainable workload
• Opportunities for professional growth and expanded responsibilities

About DirSec

DirSec is a cybersecurity-focused value-added reseller that works with organizations to help identify, implement, and manage the right security technologies for their environments. Founded in 2001 and headquartered in Colorado, we partner with more than 30 leading cybersecurity technology providers and serve customers across a variety of industries, including commercial enterprise, education, and government.

At DirSec, our people and culture are at the center of how we operate. We believe that hiring great people, trusting them to do their jobs, and giving them the autonomy and support to succeed creates the best outcomes for both our employees and our customers. We value integrity, accountability, collaboration, and a customer-first mindset, and we want employees to feel empowered to take ownership, contribute ideas, and make a meaningful impact on the business.

We are also committed to creating an environment where people can build long-term careers without sacrificing life outside of work. We value work-life balance, professional growth, and providing opportunities for employees to expand their skills and responsibilities as the company grows.

We take pride in the long-term relationships we build with our employees, customers, and technology partners, and in maintaining a culture where people are trusted, supported, and valued.