Remote Scheduling Coordinator

Remote Scheduling Coordinator (Part-Time, Remote Contract

PLEASE NOTE: This is a fully remote position; however, applicants must currently reside in Massachusetts due to business requirements. Applications from outside Massachusetts will not be considered.


20 Hours per Week | Fully Remote | 2-Month Contract with Strong Potential for Permanent Employment

Looking for a flexible remote scheduling opportunity?


Our client is seeking a highly organized, detail-oriented Operations Coordinator / Scheduler to join their growing team. This position is being hired to provide coverage for an upcoming maternity leave, but the company was already discussing expanding the scheduling team prior to the leave, creating the possibility for a long-term opportunity for the right person.

This is an excellent opportunity for someone who enjoys solving scheduling puzzles, communicating with employees and clients, and keeping daily operations running smoothly in a fast-paced environment.

Schedule

• Approximately 20 hours per week
• Monday-Friday
• Daily attendance at a 9:30 AM team meeting is required
• Remaining work hours are flexible, allowing you to complete your schedule around the required morning meeting

How you will contribute


As the Operations Coordinator/Scheduler, you'll play an essential role in ensuring security personnel are properly scheduled and client needs are consistently met.

Responsibilities include:

• Create, maintain, and adjust employee schedules
• Coordinate coverage for call-outs, schedule changes, and client requests
• Ensure all client locations remain appropriately staffed
• Communicate schedule updates with employees and clients via phone, text, and email
• Maintain work orders and scheduling records
• Utilize the company's workforce management software to coordinate schedules, employee information, and operational updates
• Monitor staffing needs while balancing employee availability and client requirements
• Support day-to-day operations by proactively resolving scheduling conflicts
• Prepare accurate scheduling documentation and maintain organized records

Please Note: This position focuses exclusively on scheduling and operations. It is not a recruiting role.

Training & Onboarding


The selected candidate will receive comprehensive remote training through Zoom and will work directly alongside the current Scheduler prior to maternity leave to ensure a seamless transition.

Leadership remains highly involved and available for ongoing support throughout training.

What we need from you


Qualified candidates will have:

• Previous scheduling, dispatching, workforce coordination, or operations experience
• Strong organizational and time management skills
• Excellent written and verbal communication
• The ability to multitask in a fast-paced environment
• Strong computer proficiency
• Experience learning and navigating scheduling or workforce management software
• The ability to work independently while remaining responsive in a remote environment

Experience with scheduling platforms, HRIS systems, or workforce management software is highly preferred.

Candidates from the following backgrounds are encouraged to apply:

• Home Healthcare
• Visiting Nurse Agencies
• Medical Scheduling
• CNA Staffing
• Home Care
• Security Operations
• Transportation or Dispatch
• Field Service Scheduling
• Service-Based Industries

About the Company


Our client provides professional security services throughout Massachusetts, partnering with schools, faith-based organizations, camps, private organizations, and commercial clients. Their team operates remotely and prides itself on professionalism, organization, and exceptional client service.

Equipment


Candidates should have access to a reliable computer and internet connection to work remotely.

Interview Process


Qualified candidates will participate in a Zoom interview with company leadership and members of the operations team.

Background Requirements


Employment is contingent upon successfully completing:

• • CORI
  • SORI
  • 7-Year Criminal Background Check
  • Sex Offender Registry Check
  • SSN Trace
  • E-Verify

Equal Opportunity Employer

Franklin Professional Associates is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We celebrate diversity and are dedicated to fostering a workplace where everyone is treated with respect and given equal opportunity to succeed.