Scheduler

Job Description Scheduler/ Customer Relations Associate About Metropawlitan Petsitters: Metropawlitan Petsitters is a premier dog walking and pet-sitting company dedicated to providing exceptional care for pets in the Alexandria, Arlington, and Falls Church area. Our team of experienced and passionate pet care professionals ensures that every pet receives the love, attention, and exercise they deserve. We pride ourselves on delivering reliable and top-notch service to our clients, allowing them peace of mind while they are away. Position Overview: We are seeking a dynamic and responsible Scheduler to join our growing team. The Scheduler will play a crucial role in overseeing and coordinating the daily operations of our dog walking and pet-sitting services. This individual will be responsible for communicating to our dedicated dog walkers and pet sitters and and customers ensuring the highest level of service for our clients. Responsibilities: - Client Relations:

• Address client inquiries and concerns promptly and professionally.
• Ensure client satisfaction through effective communication and problem resolution.
• Maintain strong relationships with clients and gather feedback to enhance service quality.
• Maintain client schedule and profiles
• Respond to the needs of clients

- Scheduling and Coordination: Create and manage daily schedules for dog walkers and pet sitters. Assign clients to appropriate team members based on availability and expertise. Monitor and adjust schedules to accommodate client requests and changes. Address any performance issues or concerns with individual team members promptly. Qualifications: Previous experience in a admin role, preferably in the pet care industry. Strong organizational and communication skills. Ability to work independently and collaboratively with a diverse team. Knowledge and passion for animal care. Primarily remote position. However, may step in to fill in for sitters from time to time. So, you must have experience with pets and feel comfortable around most pets. You should also live in the northern Virginia area(preferably Arlington, Alexandria, Falls Church & Fairfax Counties). If you are a dedicated and organized individual with a passion for pets, we would love to hear from you. Please submit your resume and answer the screening questions detailing your relevant experience and why you are the ideal candidate for the Field Manager position at Metropawlitan Petsitters. Metropawlitan Petsitters is an equal opportunity employer and encourages candidates of all backgrounds to apply. Pay: $18.00-$20.00 per hour Expected hours: 5 - 30 per week Benefits: Flexible schedule Referral program Compensation Package: Bonus opportunities Commission pay Tips Are you comfortable walking, caring and managing large dogs? Are you comfortable caring for cats and small animals(i.e. hamster, rabbits) as well? Do you have experience managing a team? Experience: Pet care: 2 years (Required) License/Certification: Driver's License (Required) Requirements For the best candidate, we ask that you have experience with all types of pets. That you are physically able to care for all types of pets which may include picking up small to medium size dogs, walking 2-5 miles in a given day and walking large dogs. The position is primarily remote. However, you may be asked to step in for a sitter or a walker. You must feel comfortable with working CRM system, working understanding of AI and feel comfortable with social media. Metropawlitan Pet Sitters