Patient Services Coordinator

Patient Access Representative / Registrar

Location: 119 Belmont Street, Worcester, MA 01605

Position Type: Local / Onsite

Schedule: Full-Time, 40 Hours Weekly 7:00 AM – 3:30 PM Weekend and Holiday Rotation Required Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

Contract Type: Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need Start Date: ASAP Upon clearance

Important Call Outs: Interviews conducted via Microsoft Teams Weekend and holiday rotation required Temp-to-perm opportunity available Parking fee applies: 2nd or 3rd Shift: ***/week; Day Shift Shuttle: ***/week Dress Code: Business Casual or Scrubs (No Crocs or open-toed shoes)

Required Qualifications

• Education: High School Diploma or GED required
• Experience: Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required Experience working in a fast-paced, high-volume healthcare environment Experience collecting and verifying patient demographic and insurance information Strong customer service and communication skills Strong data entry skills with attention to detail
• Certifications: None required
• Technical Skills: Proficient computer and data entry skills Experience using Windows-based systems and navigating multiple applications Ability to accurately document and maintain patient information
• Other Requirements: Ability to work effectively in a team-oriented environment English speaking, reading, and writing proficiency Reliable attendance and punctuality Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred Qualifications

• Education: Associate Degree or Healthcare-related certificate
• Experience: 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience Emergency Department, Labor & Delivery, or inpatient admissions experience Previous insurance authorization or verification experience
• Technical Skills: Experience with hospital registration systems (Epic, Cerner, Meditech, or similar) Knowledge of medical terminology
• Other: Bilingual speaking, reading, and writing skills

Key Responsibilities

Register patients and accurately enter demographic, insurance, and related information into patient registration systems Obtain required patient signatures including HIPAA and Consent to Treat documentation Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications Resolve insurance discrepancies and obtain required coverage information Verify workers' compensation and automobile insurance coverage when applicable Schedule and arrive Radiology, Laboratory, and ancillary service appointments Complete Emergency Department and Labor & Delivery registrations Coordinate services across multiple departments to support patient care Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts Perform Surgical Day admissions Manage bed control, transfers, admissions, and discharge activities Provide patients with preparation instructions for scheduled services and procedures Assess patient financial needs and coordinate referrals to financial counseling Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing Maintain accurate records, logs, files, and departmental documentation Complete online death certificate registry documentation Receive and secure patient valuables Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing Maintain compliance with departmental policies, quality standards, and safety regulations Participate in meetings, training, and continuous improvement initiatives Perform additional duties as assigned