Premium Manager - University of Missouri

Location Premium Manager – University of Missouri, Columbia, MO. Unit Description Sodexo Live! provides premium food service, hospitality, and event management across campus venues, supporting daily dining operations and large-scale athletic and special events. Job Overview The Premium Manager will oversee all food and beverage operations within the premium clubs, ensuring a high‑end guest experience. They will lead club operations, delivering elevated hospitality that exceeds fan expectations while maximizing revenue and controlling expenses. The Premium Manager will plan and prepare in advance according to anticipated attendance, provide hands‑on management and oversight during events, and organize and support post‑event closing and clean‑up. They will ensure the highest levels of guest satisfaction, direct club staff in service, sales, cash handling and operational duties, and work closely with other departments such as Catering, Culinary and Administration to ensure smooth operations. Essential Responsibilities Oversee daily operations across multiple premium clubs, ensuring consistent execution of service standards, food and beverage quality, and guest experience. Coordinate staffing and scheduling across clubs to ensure optimal coverage and performance during events and non‑event days. Lead and mentor club supervisors and team members, fostering a culture of hospitality, accountability, and continuous improvement. Serve as the primary point of contact for premium club operations, collaborating with internal departments such as Culinary, Catering, Event Services, and Facilities to ensure seamless execution. Monitor and manage inventory, labor and expenses across all assigned clubs, ensuring alignment with budgetary goals and operational efficiency. Ensure compliance with health and safety regulations, food handling standards and company policies across all premium venues. Collaborate with the Director of Premium and fellow Premium Managers to align strategies, share best practices, and contribute to overall departmental success. Qualifications / Skills Bachelor's degree or appropriate combination of education and experience. Minimum of 1–2 years of prior leadership experience within a diverse food and beverage environment, managing a large staff and focusing on exceptional client and customer service. Venue catering/concessions experience and multi‑site experience preferred. Experience across a broad range of premium dining styles: buffets, premium presentations and action stations, plated meals, a la carte service and table‑side preparations. Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements. Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks. Proven ability to work effectively with all levels of staff and management; ability to promote and participate in team‑environment concepts. Self‑starter who can work independently and on multiple tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Other Requirements Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight and maneuver in a tightly‑quartered environment. Hours may be extended or irregular to include nights, weekends and holidays. Benefits Health Savings and Flexible Spending Accounts Life and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Identity Theft Protection Adoption Assistance Sodexo Live! is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. #J-18808-Ljbffr