Business Administration Specialist

The Business Administration Specialist ensures payroll and HR administration runs smoothly, supports invoicing/receiving to free up procurement resources, maintains PSA software platform data accuracy, resolves operational anomalies, manages government contract reporting, and handles office/vendor administration. This is not a purely clerical role — the successful candidate will receive intensive training during their first 90 days to learn our systems, processes, and cross-department workflows. Once trained, they will be expected to proactively identify when something “doesn’t look right” in orders, tickets, projects, or HR/payroll processes, and take the appropriate steps to correct it or escalate as needed. 90-Day Intensive Training Plan The first three months will be focused on mastering systems, processes, and cross-department workflows to build the foundation for spotting and resolving issues. ConnectWise PSA – Complete all formal ConnectWise University training modules relevant to the role, including advanced functionality for Manage PSA and CPQ. Process Mastery Read all current documented processes. Extensively shadow staff in Sales, Engineering, Procurement, Finance, and HR to see workflows in real life. Coordinate with each department to ensure their process documentation is current and accurate. Perform SOP updates to ensure you have in-depth understanding of all processes. Additional Systems Training – Complete relevant BambooHR or other platform training modules. Onsite in Albuquerque, NM. Standard business hours, Monday–Friday, 8:00 a.m.–5:00 p.m. Collaborative work with multiple departments. This role will encounter exceptions that are unpredictable in nature and occur wherever operational processes deviate from the documented standard. Examples include: Data entered incorrectly or incompletely in ConnectWise Manage PSA or BambooHR. Steps skipped or done out of order in sales, engineering, procurement, HR, or other workflows; missing or incomplete documentation. Conflicting information between related records. The ability to recognize these issues depends on deep familiarity with our systems and processes, which will be developed through training. Top Priorities Payroll & HR Administration – Payroll processing, onboarding/offboarding, benefits administration, and BambooHR management. Invoicing & Receiving Support – Processing invoices from vendors/distributors, matching to our POs, confirming receipt in PSA software platform. Process Exception Resolution – Resolving operational anomalies by finding them independently, or being advised of them, within platforms such as ConnectWise Manage PSA and BambooHR. Government Contract Reporting – Preparing and submitting monthly and quarterly reports tied to sales orders. Procurement Assistance – Providing support when procurement workload spikes. General Office & License Administration – Supplies, vendor coordination, internal-use license tracking and communication of upcoming renewals. Documentation Maintenance – Ensuring departmental process documentation is accurate and current. To be most successful, you should possess traits including: Required Qualifications 3+ years in business operations, payroll and HR administration, or closely related roles (preferably in IT services, VAR/MSP, or other dynamic project-based environments). Experience with business systems such as PSA/ERP and quoting tools (ConnectWise, Autotask, NetSuite, QuoteWerks, etc.) and HRIS platforms (BambooHR preferred). Proven ability to learn complex systems and processes quickly. Strong communication skills and the ability to professionally enforce process compliance. Prior experience in a role that required utmost integrity and confidentiality. Preferred Qualifications ConnectWise Manage PSA and/or CPQ experience. Government contract sales reporting experience. B2B purchasing or procurement experience. Payroll processing experience. Our hiring process Personality & Culture Assessment This 10-minute assessment gives insight into your working style and strengths for the role. Interviews We coordinate time to meet with the decision-makers and team members you’ll be working with. Once we think there’s a fit, we’ll send a contingent offer, conduct standard background checks, and welcome you to the Ardham team! #J-18808-Ljbffr Ardham Technologies Inc