Team Lead

Job Title Team Lead; Reports to: Club Manager; Status: Full Time / Supervisor / Non‑Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure a positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Oversee member service to ensure all staff provide great customer experience. Front‑desk responsibilities: Answer phone calls in a polite, friendly manner. Take informational calls. Assist with member check‑ins, sign‑ups, cancellations, and account updates. Meet potential members and provide gym tours. Facilitate member service issues and questions. Assist with team‑member management and provide backup support to the Club Manager as needed. Ensure adherence to all company policies and procedures. Create and maintain a positive image for the club. Oversee cleanliness and appearance of the gym. Manage marketing efforts and ensure team members are trained on current promotions. Order supplies, maintain inventory, and track reports as needed. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers, and the public to exceed expectations. Listening: actively listen, empathize, and collaborate to solve problems. Problem Solving: recognize and define problems, analyze information, encourage alternative solutions, and seek assistance when necessary. Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language. Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and good work ethic. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Stand and walk at least 75% of the shift. Talk in person or on the phone at least 75% of the shift. Lift up to 50 lbs. less than 30% of the time. Benefits Bonus based on performance. Dental insurance. Health insurance. Vision insurance. Opportunity for advancement. Paid time off. Dollars for Scholars Program. Employee Appreciation Program. Free membership for self and one family member or friend. Team Member Support Team. Critical Illness Insurance. Short‑Term Disability Insurance. Accident Insurance. Voluntary Life Insurance. Pet Insurance. HSA. Advancement Opportunities. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr