Executive Director

Job Description

Job Description

Executive Director – Senior Living Community Leader

Charter Senior Living of Verona – Verona, WI
Salary: $103,000–$105,000/year + Bonus Potential

Lead With Purpose. Drive Performance. Build an Exceptional Community.

Charter Senior Living of Verona is seeking an experienced, results-driven Executive Director to lead the overall operations, culture, and performance of our senior living community.

We are looking for a proven senior living leader who understands that exceptional community performance requires more than managing day-to-day operations. Our Executive Director will be responsible for developing strong teams, driving occupancy, maintaining regulatory excellence, managing financial performance, and creating an exceptional experience for residents and families.

At Charter Senior Living, our mission is To Enhance the Human Spirit —and that commitment extends to our residents, families, associates, and the communities we serve.

If you are a senior living operator who leads with accountability, compassion, and a strong focus on results, we want to meet you.

What You'll Own

As Executive Director, you will have overall responsibility for the performance and success of the community, including:

• Lead and oversee all day-to-day community operations

• Drive occupancy growth and actively support community sales and move-in efforts

• Manage revenue, expenses, labor, budgets, and overall financial performance

• Ensure high-quality resident care, service, and satisfaction

• Maintain regulatory compliance and operational readiness

• Lead, coach, develop, and hold department leaders accountable

• Recruit, retain, and develop high-performing teams

• Create a positive, engaging, and mission-driven community culture

• Build strong relationships with residents and families

• Partner with referral sources and local community organizations

• Oversee business office and administrative operations

• Monitor key community performance indicators and implement improvement plans when needed

• Partner with regional and corporate leadership to achieve operational and strategic goals

What We're Looking For

• Minimum of 2 years of Executive Director experience preferred

• Successful leadership experience within Assisted Living, Memory Care, or Senior Living

• Proven ability to drive occupancy and census growth

• Strong background in sales and relationship development

• Experience managing budgets, labor, revenue, expenses, and overall financial performance

• Demonstrated success leading and developing department leaders

• Strong knowledge of senior living operations and regulatory compliance

• Excellent communication, organizational, and problem-solving skills

• Ability to lead with urgency and accountability while maintaining a resident-centered culture

• Experience with community openings, lease-up, stabilization, or turnaround operations is a plus

Wisconsin CBRF Administrator Qualifications

Candidates must meet applicable Wisconsin requirements to serve as the administrator of a Community-Based Residential Facility (CBRF).

The administrator must be at least 21 years of age , demonstrate the ability to respond to residents' needs and manage the complexity of the CBRF, and meet at least one of the following qualification pathways:

• Hold an associate degree or higher from an accredited college in a healthcare-related field ; OR

• Hold a bachelor's degree in a non-healthcare field from an accredited college and have at least one year of healthcare-related experience involving direct contact with an applicable resident/client population ; OR

• Hold a bachelor's degree in a non-healthcare field from an accredited college and have successfully completed an assisted living administrator training course approved by the Wisconsin Department of Health Services or its designee ; OR

• Have at least two years of healthcare-related experience involving direct contact with an applicable resident/client population and have successfully completed an approved assisted living administrator training course .

Candidates must be able to satisfy the applicable Wisconsin CBRF administrator requirements for this position.

The Leader We're Looking For

You'll likely thrive in this role if you:

• Lead from the front and take ownership of community performance

• Hold yourself and your leadership team accountable for results

• Know how to build, coach, and retain strong department leaders

• Understand that the Executive Director plays an active role in occupancy and sales

• Can identify an underperforming area, build an action plan, and execute against it

• Are comfortable making difficult decisions when necessary

• Understand the relationship between resident satisfaction, employee engagement, occupancy, labor, and financial performance

• Build credibility with residents, families, associates, and regional leadership

• Balance operational excellence with hospitality, compassion, and resident-centered care

Compensation & Benefits

• $103,000–$105,000/year

• Performance-based bonus opportunity

• Free medical insurance plan option

• Medical, Dental & Vision Insurance

• Paid Training

• Paid Time Off & Holiday Pay

• Education reimbursement opportunities

• Pay-on-Demand with ZayZoon

• Career development and advancement opportunities

• Support from regional and corporate leadership

• A work environment where your experience, ideas, and leadership are valued

Our Mission

To Enhance the Human Spirit

Our Core Values

Serve with Heart
Serve with Purpose
Serve with Courage
Have Fun While Serving

Why Charter Senior Living?

At Charter, we're committed to creating more than jobs—we want our associates to build meaningful careers.

As Executive Director of Charter Senior Living of Verona, you'll have the opportunity to make a measurable impact on the lives of residents and families while developing people, strengthening community performance, and building a culture your team is proud to be part of.

Our associates say it best:

"It truly feels like family at Charter."

"The residents become an extension of my family."

"They truly live out their mission and values."

"I love working for a company that genuinely puts people first."

Ready to Lead?

If you're an experienced senior living leader who can drive occupancy, develop teams, manage financial performance, and create an exceptional resident experience , we'd love to hear from you.

Apply today to lead Charter Senior Living of Verona.

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