Accounts Receivable Collection Specialist

Job Description

Job Description

We are seeking a proactive Accounts Receivable & Collections Specialist to join our team! Your primary responsibility will be active B2B collections : identifying payment delays, securing firm payment commitments, resolving disputes, reconciling customer accounts, and consistently following through to collect outstanding balances.

Key Responsibilities

• Manage an assigned portfolio of commercial customer accounts and actively collect current and past-due receivables.
• Review the A/R aging each day and prioritize large exposures, broken payment promises, delinquent accounts, and invoices approaching due dates.
• Contact customers by telephone and email, determine the specific reason for nonpayment, and obtain firm payment dates and amounts.
• Review customer credit status and release or hold daily orders within established credit limits, payment terms, and approval authority.
• Obtain and evaluate business and bank credit references for new and existing customers; document findings and escalate exceptions.
• Coordinate with Sales, Logistics, Customer Service, and Accounting to resolve issues preventing payment without transferring ownership of the collection effort.

Required Qualifications

• At least 3 years of hands-on B2B accounts receivable and commercial collections experience; 5 or more years preferred.
• NetSuite or comparable ERP experience is a plus
• Demonstrated success managing a customer portfolio and collecting material past-due balances.
• Strong telephone collection, negotiation, account reconciliation, and problem-solving skills.
• Experience researching deductions, chargebacks, short payments, credits, and unapplied cash.
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel, including filters, lookups, and pivot tables.
• Strong organizational skills, careful documentation habits, and consistent follow-through.