Director North America Surface Transportation Commercial Center

Overview C.H. Robinson is seeking a Director North America Surface Transportation to oversee the Chicago Central commercial center. The role leads approximately 200+ employees and reports to senior leadership, managing a multimillion‑dollar portfolio of customer relationships and owning the center’s P&L. Responsibilities Lead the overall performance of the center, owning P&L results including revenue, margin, productivity, forecasting, and expense management while driving business outcomes through disciplined operating plans and performance management. Drive exceptional customer outcomes by ensuring strong customer relationships, overseeing strategic issue resolution, leveraging customer performance data, and holding leaders accountable for service quality, retention, and execution excellence. Establish and reinforce effective operating rhythms, governance, performance metrics, and accountability frameworks that create clarity around priorities, decision‑making, resource allocation, and execution across the center. Lead day‑to‑day operations by aligning resources, removing barriers to execution, improving workflows, and ensuring teams consistently deliver against business and customer expectations. Champion adoption and effective use of enterprise technology, AI‑enabled tools, and standard capabilities to improve customer, operational, and financial performance while driving continuous knowledge sharing across teams. Develop and lead a high‑performing leadership team by setting clear expectations, building organizational capability, strengthening talent pipelines, and fostering a culture of accountability, collaboration, and continuous improvement. Serve as the senior leader for the center, partnering with enterprise stakeholders across operations, finance, HR, technology, and shared services to align business priorities, strengthen culture, and drive consistent execution. Required Qualifications Bachelor’s degree from an accredited college or university. Minimum 8 years of leadership experience in transportation, logistics, supply chain, commercial operations, or a related business field. Minimum 4 years of direct people leadership experience, including hiring, coaching, performance management, and talent development. Proven experience leading business operations with accountability for financial, customer, operational, or productivity outcomes. Ability to travel domestically up to 20%. Preferred Qualifications Strong analytical and business acumen with experience using performance metrics and data to drive decisions and results. Experience leading through cross‑functional partnerships, matrixed organizations, or shared services environments. Demonstrated success leading change initiatives, implementing new processes, tools, or operating models. Strong transportation, logistics, customer, and market expertise. Ability to influence senior leaders, resolve complex business challenges, and align diverse stakeholders around priorities. Excellent executive communication and presentation skills. Values a diverse and inclusive work environment. Compensation Compensation Range: $206,100.00 – $358,900.00 (base pay only). Variable compensation is not included. Benefits Three medical plans which include prescription drug coverage. Enhanced fertility benefits. Flexible Spending Accounts. Health Savings Account with employer contribution. Dental and vision coverage. Basic and supplemental life insurance. Short‑term and long‑term disability. Paid observed holidays. Two paid floating holidays for U.S. hourly employees. Flexible Time Off (FTO) for U.S. salaried employees—no accruals or caps. Paid Time Off (PTO) for all other U.S. and Canada employees. Paid parental leave. Volunteer paid time off. Charitable giving match program. 401(k) with 6% company matching. Employee Stock Purchase Plan. Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to building a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Disabled and Veteran benefits are available. #J-18808-Ljbffr C.H. Robinson Worldwide