Bilingual Receptionist

Ideal role for a bilingual, customer service-oriented person who enjoys speaking with clients over the phone and in person. Our receptionist serves as a welcoming guide for our immigrant clients, as well as supporting all attorneys and case managers in communicating about cases. A great role to start a career in immigration law with a nationally renowned immigration law firm. Responsibilities: Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate) Have a friendly, professional manner and be able to establish rapport with potential clients, clients, and staff quickly Provide a high standard of customer service for all inquiries Accurately record information in the LawLogix case management system as well as electronic files Work with the client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainers Schedule client appointments for attorneys and paralegals Greet clients and potential clients Confirm appointments via phone and text Microsoft Office Suite and Outlook experience Accurately collect, record, and route information for consultation appointments Handle inquiries as to scheduling, directions, and the assigned paralegal/attorney on the case Retrieve physical files for attorneys that are needed for the following day Support and record information for marketing efforts as needed Provide light administrative support as needed Take special projects and other duties as assigned Full-time availability, the confidentiality of client information, and punctuality are required; must have reliable transportation Qualifications: • REQUIRED - Bilingual English and Spanish (written and spoken) • Customer service and receptionist experience • US immigration experience is a plus • Strong communication skills – on the phone, via email, and in person • Professional and courteous; positive attitude • Highly organized and detail-oriented • Works well under pressure • Self-starter; quick learner; impeccable ethics • Strong desire to serve the immigrant community Compensation: $18 - $19 hourly

• Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate) • Have a friendly, professional manner and be able to establish rapport with potential clients, clients, and staff quickly • Provide a high standard of customer service for all inquiries • Accurately record information in the LawLogix case management system as well as electronic files • Work with the client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainers • Schedule client appointments for attorneys and paralegals • Greet clients and potential clients • Confirm appointments via phone and text • Microsoft Office Suite and Outlook experience • Accurately collect, record, and route information for consultation appointments • Handle inquiries as to scheduling, directions, and the assigned paralegal/attorney on the case • Retrieve physical files for attorneys that are needed for the following day • Support and record information for marketing efforts as needed • Provide light administrative support as needed • Take special projects and other duties as assigned • Full-time availability, the confidentiality of client information, and punctuality are required; must have reliable transportation