Technical Service Rep - Support Engineer

Salary: $74,000 - 95,000 per year Requirements:

• Bachelor of Science degree, Associate degree, or Technical/Trade certification preferred
• Background in refrigeration, HVAC, or electronics is advantageous
• Excellent verbal communication skills and a friendly phone demeanor
• Proficient in computer applications, particularly MS Office
• Strong organizational skills with attention to detail
• Capable of following multi-step processes and taking direction easily
• Ability to work independently without close supervision
• Minimum of 3 years experience in technical service or sales preferred
• Must be able to lift up to 50 lbs and have familiarity with machinery and tools

• Provide technical telephone support for medical grade refrigerators and freezers
• Respond to product inquiries from customers and sales representatives via phone and email
• Assist with product selection, installation, operation, and maintenance of refrigeration equipment
• Manage service calls with independent field service providers
• Diagnose root causes of service-related issues and implement corrective measures
• Document all service activities diligently in IssueTrak
• Identify necessary spare parts and coordinate their delivery to the field
• Maintain communication with customers and sales representatives across North America
• Facilitate and present technical training for new staff and outside sales representatives
• Collaborate with Sales, Marketing, and Executive Management to update product information
• Utilize information systems for data retrieval and order processing
• Attend assigned professional workshops and seminars
• Represent Horizon Scientific at trade shows, distributor meetings, and training events
• Perform additional duties as assigned based on business needs

• Support
• Marketing
• LESS

More:

At Standex, we are a diversified global manufacturing company with a focus on quality and innovation across our five segments. Our Scientific Solutions division, located in Summerville, South Carolina, is a rapidly growing manufacturer and distributor of medical and laboratory equipment catering to pharmaceutical, biotech, hospital, and university markets. We offer a variety of benefits including competitive salary, comprehensive healthcare plans, 401K with company match, life insurance options, and generous paid time off policies. Our 100,000 sq. ft. facility is equipped with advanced technology, allowing us to maintain our commitment to excellence.

last updated 34 week of 2026