Client Engagement Specialist

Job Description

WE’RE HIRING

CLIENT ENGAGEMENT & OFFICE COORDINATOR

Deewan Banquet | Piscataway, NJ Deewan Banquet is looking for a Client Engagement & Office Coordinator to join our team and help ensure our clients receive exceptional service from the initial inquiry through the successful completion of their event. This is a hands-on, client-facing role that combines office administration, customer service, event coordination, and teamwork with our banquet and kitchen teams.

KEY RESPONSIBILITIES

Create, review, and maintain client contracts and invoices Liaise with clients regarding their upcoming events, including menus, linens, timelines, special requests, and event details Answer and manage customer inquiries, questions, phone calls, emails, and text messages Maintain and update client information and activities in our CRM system Follow up with clients and ensure all event details are communicated clearly and accurately Coordinate and communicate with the kitchen team regarding upcoming events Share, update, and confirm client menus and special requests with the kitchen team Work closely with the kitchen and banquet teams to ensure each event is properly prepared and executed Assist clients with banquet tours and venue walkthroughs Help oversee banquet events and ensure client expectations are being met Assist with weekly employee payroll Coordinate information between clients, office staff, kitchen, and banquet operations Handle general office and administrative responsibilities as needed Take initiative to identify what needs to be done and help ensure every event is a success.

WHAT WE’RE LOOKING FOR

Previous banquet, restaurant, hospitality, or event experience preferred — but not mandatory Understanding or familiarity with multiple cuisines , including Indian, American, Mexican, and other cuisines Tech-savvy and comfortable learning new systems and software Strong basic computer skills, including email, Microsoft Office, and CRM systems Excellent communication and customer-service skills Organized, detail-oriented, and able to multitask Quick learner who is eager to learn and grow Comfortable communicating with clients, employees, vendors, and kitchen staff Hindi-speaking preferred Spanish-speaking preferred Must be willing to work in a fast-paced banquet environment Weekend availability is mandatory.

THE IDEAL CANDIDATE

We are looking for someone who is organized, dependable, personable, proactive, and eager to learn — someone who can confidently communicate with clients while also working behind the scenes with our kitchen and banquet teams to make each event a huge success. Company Description Deewan Banquet is a premier event and wedding venue in New Jersey, specializing in creating memorable celebrations for weddings, birthdays, corporate events, cultural celebrations, and more. From exceptional food and elegant spaces to attentive service and seamless event execution, our team works together to bring each client’s vision to life. Deewan Banquet is a premier event and wedding venue in New Jersey, specializing in creating memorable celebrations for weddings, birthdays, corporate events, cultural celebrations, and more. From exceptional food and elegant spaces to attentive service and seamless event execution, our team works together to bring each client’s vision to life. #J-18808-Ljbffr Deewan Banquet