Sales Operations Manager

Sales Operations Manager

Northwest Respiratory Services is seeking a Sales Operations Manager to build the structure, process, and accountability systems that drive our sales success. This is not a traditional sales management role. We're looking for a process-oriented leader who enjoys building systems, improving performance through data, and creating operational excellence. The ideal candidate will lead Salesforce adoption, develop scorecards and KPIs, establish management cadences, improve account segmentation, and create the framework needed for sustainable revenue growth.

Essential Duties and Responsibilities:

• Build and manage the sales operating system, including processes, roles, and accountability measures
• Drive Salesforce adoption, data integrity, reporting, and pipeline visibility
• Develop and maintain sales scorecards, KPIs, dashboards, and forecasting tools
• Establish account segmentation strategies and account planning processes
• Track and report on pipeline health, customer retention, lost business, complaints, and revenue risks
• Lead operational sales cadences, including pipeline reviews, business reviews, and performance meetings
• Create and standardized processes for territory management, customer tracking, and sales activities
• Partner with leadership to improve sales execution, forecasting, and strategic decision-making
• Collaborate with cross-functional teams to enhance customer experience and operational effectiveness

Benefits and Compensation:

• $125,000-$150,000 per year
• Health, Dental, Vision Insurance
• Employer Paid Life Insurance
• Matched 401K with Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short-Term and Long-Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, Sick and Paid Holiday

Key Qualifications:

• 3-5 years of experience within Sales Management (DME/HME experience is a plus!)
• Experience in Sales Operations, Revenue Operations, Business Operations, Analytics, Project Management, or a related field.
• Strong ability to build processes, systems, and performance management frameworks.
• Experience with Salesforce CRM and sales reporting.
• Proficiency in Power BI, Excel, and dashboard development.
• Experience developing KPIs, scorecards, and performance metrics.
• Strong analytical, organizational, and problem-solving skills.
• Ability to drive accountability and process adoption across teams.
• Excellent communication and leadership skills.

This role is ideal for someone who loves creating structure, improving processes, measuring performance, and turning data into action. If you enjoy building scalable systems, driving accountability, and helping teams perform at a higher level, we'd love to hear from you.

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer – M/F/Vets/Disabled