Account Manager

Job Description

Job Description

ABOUT THIS JOB

As an Account Manager, you act as the main point of contact for buyers, ensuring accounts run smoothly and perform well. You handle day-to-day communication, deliver performance reports, and provide data-driven recommendations on bids, pricing, and optimizations while supporting onboarding and campaign launches.

If you’re someone who enjoys problem-solving, working with data, and building strong client relationships, this role offers the opportunity to make a real impact. Apply to join our team and help drive performance, growth, and long-term partnerships.

ACCOUNT MANAGER RESPONSIBILITIES 

• Serves as the primary operational contact — answering questions, fulfilling requests, and making sure accounts are active and performing.

• Pulls together regular performance reports for buyers — lead volume, call data, click performance, conversion rates, and any other metrics relevant to the account. Translates data into clear, actionable updates.

• Works with buyers to provide bid guidance and pricing recommendations based on performance data. Communicates ad creative changes, payout adjustments, and optimization opportunities in a timely manner.

• Assists in getting new buyers set up and integrated — coordinating with the Client Operations Manager to ensure a smooth launch from signed contract to live traffic.

• When a buyer flags a problem — a lead quality concern, a billing discrepancy, a technical issue — this person is the first line of response. Owns the follow-through until it’s resolved.

• Keeps consistent communication with assigned accounts — regular check-ins, proactive updates, and making sure buyers feel supported and valued even when nothing is wrong.

• Spots opportunities within existing accounts to expand revenue, introduce new products, or deepen the partnership.

REQUIRED KNOWLEDGE & SKILLS

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

• 2+ years of experience in account management, client services, or digital marketing.

• Strong communication skills, with the ability to manage client relationships and clearly explain performance data.

• Analytical mindset with experience interpreting metrics such as lead volume, conversion rates, and campaign performance.

• Ability to translate data into actionable insights and optimization strategies.

• Understanding of digital marketing, lead generation, or performance-based advertising models.

• Experience with reporting tools, spreadsheets, or dashboards (e.g., Excel, Google Sheets).

• Problem-solving skills with the ability to quickly identify issues and drive resolutions.

• Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously.

• Attention to detail when handling account updates, pricing changes, and performance tracking.

• Ability to collaborate cross-functionally with internal teams.

• Proactive mindset with a focus on account growth, optimization, and client success.

Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth.