Deli Associate

Deli Associate Position

Be part of something new! Healthy Living is opening a new store in Clifton Park and is seeking Deli Associates to join the Cafe FOH team!

Come work with the coolest humans in town! Join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

The Café Deli Service Team Member is responsible for an array of tasks to include, first and foremost, providing outstanding "extra mile" service to our guests, along with taking sandwich orders and pressing Panini's; stocking the pastry case; and ensuring a sparkling clean café area. Café Deli Service team members have an in-depth knowledge of our menu offerings and are always available to answer guest questions.

Schedule: Full-Time & Part-Time / Required availability: open, weekend, and holiday availability

Pay: We Value Experience - Our starting pay ranges from $16.00-$18.75/hour, with higher starting pay for candidates who bring relevant experience.

Experience:

• At least 1 year in a retail environment; preferably in a café/food service
• Previous customer service experience

Requirements

• Ensures that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
• Takes sandwich orders, presses Panini's, and ensures guests receive all orders in a timely manner
• Maintains an orderly station in which surfaces are continually wiped down and supplies are fully stocked
• Correctly identifies weighed products and maintains accuracy when weighing items including using appropriate tares
• Properly bags or wraps guests' products as necessary
• Communicates regularly and effectively with the Back of House (BOH) staff regarding any FOH needs; salad/hot bar items running low, guest questions/inquiries, etc.
• Remains proactive when dealing with guests; make mindful decisions regarding both guest and store needs
• Takes responsibility for self-education regarding new products; asks to taste new products in order to provide guests accurate and knowledgeable information
• Remains up-to-date with department procedures and protocols
• Maintains open communication with the Prepared Foods Manager, BOH Manager & Lead, and FOH Manager
• Maintains appropriate conversations when in the presence of guests
• Provides courteous and accurate delivery when taking orders over the phone
• Arrives on time and is ready to begin work at the start of the shift; staff apron/chef coat is on
• Maintains the highest standards of courteous, professional guest service, follows through on all guest questions and always maintains HL's Guest Service standards
• Attends all required meetings, training, seminars and workshops
• Goes the extra mile for customers and maintains the highest standards of courteous, professional customer service and sensitivity to customer's and co-workers needs

Benefits we're proud of! Staff at Healthy Living enjoy:

Full-Time Benefits:

• Health Insurance (we pay 75% you pay 25% for single health benefits)
• Dental and Vision Insurance
• Short Term Disability Insurance
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• Sick time (Part time staff receive 40 hours of sick time a year)
• Paid Maternity/Paternity time, up to 8 weeks paid time off!
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• Half price one month bus passes
• 401(k): 100% match of the first 3% of the staff member's contribution. 50% match on the staff member's contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living's contribution from day one
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Free Celtics tickets

Part-Time Benefits

• Healthy Living provides a high-quality work environment and benefits to eligible employees. These include: Our staff discounts are awesome. You will get 20% off our Hot Bar, 10% off beer, 20% off wine, 30% off Wellness supplements and 20% off everything else in the store.
• Our amazing Angel Food program, where HL staff receives all products that cannot be sold, but that is fine to eat. Amounts of food vary day to day, but the quantities can be significant.
• 56 hours accrued sick time
• Plenty of opportunities to earn Healthy Living gift cards for things like appreciating other staff, carpooling, and much more!
• Free Celtics tickets
• Plus many more!

Healthy Living's Essential Behaviors

Make Someone's Day

You're here because you're a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to "yes" as a super-fun challenge! You readily and freely interact with every guest. There's nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move Fast and Be Thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a Team People Want to Stay On

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others' skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You're a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

What Can I Do?

The words, "What can I do?" and "How can I help?" fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a Solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you're creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own It

You hold yourself accountable and you're accountable to your teammates. When there is an issue, ask yourself, "What can I do to help fix it?" When there is success, you and your team celebrate!