Lead Patient Services Representative

Leading a team of Patient Services Representatives, the full-time hourly Lead Patient Services Representative will provide guidance, training, and oversee customer service activities including resolving patient inquiries and managing account investigations in a remote setting. Key responsibilities Oversee and distribute work among Patient Services Representatives while providing training and support Manage customer service activities, including resolving patient inquiries and following up on self-pay balances Conduct account investigations and collections related to patient accounts Required qualifications High school diploma or GED preferred Three or more years of experience in a medical billing office General understanding of basic accounting principles Proficiency in GE/IDX, EPIC, or similar computerized billing systems Knowledge of ICD-10 and CPT coding, as well as payers in specialty