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IT Support & Google Workspace Administrator

Datametica Solutions Pvt. Ltd.

IT Support & Google Workspace Administrator Role Overview We are looking for a hands‑on IT professional responsible for end‑user support, endpoint management, Google Workspace administration, security and basic cloud support . The candidate should be able to handle high‑volume support requests, troubleshoot issues independently and work within defined SLAs. Key Responsibilities Provide hands‑on support for Windows laptops/desktops, hardware, applications and peripherals . Install, configure, troubleshoot and maintain endpoint devices. Administer Google Workspace , including user accounts, Groups, Gmail, Drive, DLP, Security Center and Vault. Manage Google Endpoint Management for Windows, macOS and ChromeOS. Manage user lifecycle, IAM, SSO, MFA and access controls . Support Active Directory, VPN, networking and basic server‑related issues . Provide basic administration/support for GCP , including IAM, Compute Engine, VPC and Cloud Storage. Manage IT assets and support employee onboarding/offboarding . Monitor logs, troubleshoot security issues and support security/compliance requirements. Maintain IT documentation and provide evidence for ISO audits and compliance . Automate routine tasks using scripts/tools where required. Manage incidents and requests through Jira and meet defined SLAs. Participate in on‑call support and handle critical IT issues when required. Required Skills Windows OS Strong hands‑on experience (Mandatory) Hardware/PC Support – Strong hands‑on experience (Mandatory) Google Workspace Administration Google Workspace DLP, Security Center & Vault Google Endpoint Management Active Directory, VPN, SSO & MFA Strong communication skills for interacting with US users. Basic GCP knowledge – IAM, Compute, VPC & Storage Basic Linux, macOS and Networking knowledge Familiarity with MDM/UEM and scripting/automation Good troubleshooting, communication and stakeholder‑management skills Experience with Jira or similar ITSM tools Understanding of security, ISO and compliance requirements Note: Shift: 6:00 PM – 3:00 AM, Monday–Friday #J-18808-Ljbffr Datametica Solutions Pvt. Ltd.

Vacancy posted 3 days ago
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