32791-VP, Product Management

About the Role

Impact you will make

The VP, Product Management owns product strategy and product management across FinThrive's Patient Access line of business. This leader establishes the portfolio vision, roadmap, investment priorities, pricing and lifecycle strategy, and leads the teams responsible for translating market and customer needs into differentiated, high-value solutions.

The role is accountable for portfolio performance, client value, adoption, retention and profitable growth. Working across Product, Engineering, Sales, Marketing, Implementation, Support and Services, this leader drives disciplined execution from market insight and business case development through launch, adoption and ongoing optimization. The VP also builds and develops a high-performing product organization and contributes to broader company strategy, culture and mission.

What you will do

• Own end-to-end strategy for the Patient Access portfolio, including product vision, market positioning, roadmap, pricing, packaging, investment priorities and build, buy, partner or exit recommendations.
• Lead portfolio planning and lifecycle management across these solutions, balancing innovation, feature development, break/fix priorities, regulatory and market needs, platform modernization and product rationalization.
• Builds and manages their product team, investing in their growth and development
• Drives a client-centric solution strategy and product roadmap for superior client insight & value while defining highly differentiated solutions
• Institutes best-in-class processes for monitoring and measuring the success of products and taking new products to market. Rapidly incorporates key learnings while tracking the competitive marketplace to keep the platform at the forefront of financial and operational optimization offerings for the healthcare provider technology market
• Achieves organizational alignment through cross-functional collaboration with marketing, sales, development, implementation, support and service solutions and a variety of external stakeholders to rapidly iterate on the current product, increase client satisfaction and win rates
• Improves NPS, client retention, client usage and adoption through systematized feedback loops and increased emphasis on product stickiness
• Serves as a key member of the product management leadership team contributing to company strategy, vision, culture, and mission
• Manages the P&L for their solution portfolio to ensure positive performance against established revenue and earnings forecasts and develops strategies to mitigate any risk to these financial goals
• Participates in the sales process as needed to help convey product vision and value proposition, and that sales support resources are prepared to convey this same message effectively
• Remains knowledgeable on changes in the information technology and healthcare fields
• Performs other tasks and projects as needed
• Remains knowledgeable on changes in the information technology and healthcare fields
• Ensure systematic and insightful feedback on marketplace and competitor trends, as well as the evolving needs of customer segments. Serve as “eyes and ears” for market planning and new solutions/product development
• Foster flexibility within the organization to respond to ongoing marketplace changes and opportunities

What you will bring

• Bachelor's degree or equivalent relevant experience.
• 8+ years of product management experience, including ownership of product strategy, roadmaps and lifecycle decisions.
• 5+ years of progressive product leadership experience, including building, leading and developing product teams in a growth-oriented technology organization.
• 2-3+ years of experience in healthcare revenue cycle management, Patient Access or a closely related healthcare technology environment, with experience developing cloud-based or software solutions.
• Demonstrated operational experience managing a product or portfolio P&L and using financial and operating metrics to guide prioritization decisions.
• Strong command of Agile and product management methodologies and experience partnering with Product Owners and software-development teams.
• Executive-level communication and presentation skills, with the ability to establish trust, influence decisions and create alignment with clients and cross-functional stakeholders.
• Strong analytical judgment, accountability and results orientation, with the ability to create urgency while maintaining a clear long-term vision.
• Ability to serve as a healthcare-industry thought leader and translate marketplace and regulatory change into product strategy.
• Demonstrable proficiency in Microsoft Office applications and other tools required for the role.
• Travel required: Up to 50%.

What we would like to see

• Experience with patient access solutions and/or operations including eligibility, authorization, identity, registration or related healthcare revenue-cycle workflows.
• Experience leading portfolio modernization, product integration, acquisition integration or product rationalization.

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management, visit finthrive.com/why-finthrive.

Award-winning culture of customer-centricity and reliability

At FinThrive, we are proud of our agile and committed culture. Explore our latest workplace recognitions at finthrive.com/careers#culture.

Our perks and benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings, visit finthrive.com/careers-benefits.

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day work and decision-making; model FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged; operate effectively within the FinThrive environment and work group; and maintain a focus on self-development, continuous feedback and learning.
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices. This includes becoming familiar with FinThrive's Code of Ethics, attending required training, reporting compliance concerns or incidents through appropriate channels, handling patient information in a HIPAA-compliant manner and demonstrating awareness of confidentiality obligations.

Physical Demands

The physical demands and work environment characteristics described at finthrive.com/careers-physical-demands are representative of those a colleague must meet to perform the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

FinThrive is an Equal Opportunity Employer and makes employment decisions in accordance with applicable federal, state and local requirements.

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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