Front Desk Representative

Essential Functions Check-In

Greet patients and other visitors arriving for appointments. Check patients in: enter demographics, insurances, and authorizations. Responsible for the timely verification of medical insurance benefits. Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit. Coordinate with patients regarding their insurance benefits and medical provider program. Collect all co-payments/balances upfront. Call PCPs to obtain referrals and/or authorizations if required by new insurance. Obtain new providers information to add to NextGen. Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries. Scan paperwork to EMR. Complete end-of-day closing duties. Assist in cross-training new personnel on front desk duties. Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate.

Check-Out

Check out every patient. Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol. Post charges and keep the posting of capitations up to date. Fax back the notes to the PCP or referral physician. Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected. Scan all supporting documentation into the patient's chart.

Essential Functions (Alternative)

First point of contact between patient and office. Greet and help patients by scheduling appointments, maintaining patient records, and answering telephone calls and inquiries. Optimize provider schedules and patient satisfaction with efficient scheduling. Communicate with the Doctor and Office Manager of scheduling changes and updates. Verify patient insurance records and obtain authorizations for services. Maintain office inventory and equipment by ordering necessary supplies.

Job Specifications

Typically has the following skills or abilities: High School Diploma 1-2 years of Customer Service experience Ability to handle multiple tasks simultaneously in a fast-paced environment Ability to handle and diffuse patient complaints and disagreements Exceptional communication and interpersonal skills Experience navigating Electronic Medical Records and Outlook Bilingual English/Spanish (if requested)