ServiceNow Business Analyst

Job Title

SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

The candidate will enhance platform capabilities and module functionality within the existing ServiceNow instance for the FAA, using agile development in a customer-facing role. Remote work within the United States.

Responsibilities

• Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently.
• Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks.
• Help promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Assist with providing all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Required Skills and Experience

• Bachelor’s Degree in Information Technology + 3 years of relevant experience; Associates in Information Technology + 10 years of relevant experience; High School + 11 years of relevant experience.
• Experience with ServiceNow implementations.
• Experience working on IT projects utilizing the PMI framework.
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.

Desired Skills and Experience

• ServiceNow certifications.
• Scrum Master/Agile experience.
• Experience supporting FedRamp authorized software.
• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.