ServiceNow Business Analyst

ServiceNow Business Analyst

Springfield, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services has an immediate hiring need for a ServiceNow Business Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.

Responsibilities:

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution
• Assist in quality management reviews and ensures that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the "to be" solution
• Develop and implement test plans for users through SDLC

Here's what you need:

• Experience with ServiceNow (ITSM)
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions

Bonus points if you have:

• Training in ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals

Security Clearance:

• An active TS/SCI security clearance is required and must be willing to obtain a polygraph