Customer Service Representative

Customer Service Representative

This full-time, 40 hours per week position provides extensive customer service and is the first point of contact for visitors and callers to Village Hall. The Customer Service Representative is a key position and ensures residents, contractors, employees and the general public have positive experiences interacting with the Village Hall. To succeed in this role, applicants will need to effectively and clearly communicate with a full range of people inside and outside the organization, prioritize multiple projects and organize time and resources efficiently and with accuracy.

Examples of Duties

• Provides an outstanding customer experience by greeting and receiving visitors and callers and responding to questions. Operate the Village telephone switchboard.
• Provide accurate information to customers on license and permit requirements, general Village codes, and property maintenance and water accounts.
• Collect and process payments for permits, licenses, water bills and other payments. Posts on a daily basis, monies to appropriate accounts. Reconciles deposits, checks, cash receipts, licenses and permits and water bills.
• Schedules building inspections
• Perform general office work, including typing, filing, record keeping and handling cash

Typical Qualifications

• High school diploma or GED equivalent with specialized course work in general office practices such as keyboarding, accounting, and data processing.
• Three (3) years increasingly responsible related experience in computerized billing and/or permitting system, or any equivalent combination of education and experience.
• Excellent communication and interpersonal skills; ability to maintain confidential information.
• Good organization, follow- through, and time management skills; excellent attention to detail.
• Proficiency in Microsoft Excel and Word; knowledge of Munis software system a plus.
• Bilingual skills are desirable.

Supplemental Information

The anticipated hiring salary for this position will be $26.18 hourly ($54,454.40 annually) to $27.00 hourly ($56,160 annually) dependent upon qualifications. The current full salary range for the position is $26.18 - $37.96 hourly ($54,454.40 - $78,956.80 annually).

The Village has a competitive benefit package which includes health, dental and life insurance, a retirement plan through IMRF, paid holidays, vacation, sick and personal days, voluntary opportunities in a 457b retirement plan, 457 Roth plan, flexible spending and more.