Sea Logistics Customer Care Specialist, Import

It's More Than A Job

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Atlanta branch is looking for a new Sea Logistics Customer Care Specialist, Import to join our Sea Logistics team.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Customer Care Specialist, Import, you will serve as a key connection between our customers, sales team, international origin offices, and operational support teams. You will manage customer communication, coordinate with colleagues responsible for behind-the-scenes shipment activity, and help resolve urgent or unexpected issues throughout the import process.

This is a customer-facing position for someone who enjoys building relationships, researching problems, and guiding customers through complex situations with honesty and professionalism.

How You Create Impact

In this customer-facing role, you will act as the connection between customers, sales, operational teams, and international colleagues. You will help manage customer expectations, coordinate solutions, and ensure urgent or unexpected shipment issues are handled with clear communication and strong follow-through.

• Serve as a primary point of contact for Sea Logistics import customers
• Coordinate with sales, back-office teams, international origin offices, and other internal partners
• Monitor operational tasks and follow up to ensure customer requirements are completed
• Support customers with special requirements, urgent matters, and shipment disruptions
• Research issues, identify solutions, and communicate updates clearly and honestly
• Manage a high volume of email communication and use phone conversations when needed to resolve issues
• Build strong customer relationships and provide consistent, professional service
• Support teammates and provide coverage when needed

What We Would Like You To Bring

We are looking for someone who is customer-focused, comfortable solving problems, and able to communicate professionally in both routine and difficult situations. Previous Sea Logistics or freight forwarding experience is preferred, but strong customer service experience and the ability to learn the business are most important.

• High school diploma or GED
• Previous customer-facing or customer service experience
• Sea freight, logistics, freight forwarding, or import experience preferred but not required
• Strong written and verbal communication skills
• Ability to build rapport and communicate difficult information professionally
• Strong problem-solving and research skills
• Ability to manage urgent situations, shifting priorities, and multiple customer needs
• Team-oriented approach and willingness to work closely with local and international colleagues
• Comfort working in an email-heavy environment
• Working knowledge of Microsoft Outlook and general computer applications
• Ability to learn Kuehne+Nagel's internal systems and processes

What's In It For You

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.