(CSSNA) Receptionist

Receptionist

Duration 2 months

Shift - Standard | Mon to Fri

Location - Atlanta, Georgia Payrate - $18/h

Role Purpose

The Receptionist serves as the first point of contact, delivering a welcoming, professional, and service-oriented experience for guests, field teams, vendors, and internal partners. This role sets the tone for hospitality culture while ensuring efficient front-desk operations and administrative support.

Key Responsibilities

Guest & Employee Experience

• Greet all guests, vendors, and team members with warmth, professionalism, and a hospitality-first mindset
• Manage front-desk check-in procedures, visitor badges, and SSC access protocols
• Serve as a brand ambassador who models standards and values

Communication & Coordination

• Answer and route incoming phone calls accurately and professionally
• Monitor and respond to general SSC inboxes or front-desk communication channels
• Coordinate meeting room reservations and assist with meeting setup as needed

Administrative Support

• Maintain reception area cleanliness, organization, and professional appearance
• Handle incoming and outgoing mail, packages, and deliveries
• Support SSC leadership and teams with administrative tasks (printing, scheduling, basic reporting, etc.)
• Track visitor logs and front-desk activity as required

Safety, Security & Compliance

• Follow SSC safety, security, and emergency procedures
• Escalate concerns or unusual situations promptly and appropriately
• Support business continuity protocols during incidents or disruptions

Culture & Team Support

• Assist with internal events, recognition initiatives, and employee engagement activities
• Partner with SSC teams to create a positive, inclusive workplace environment
• Support new hires and visitors with directions, logistics, and general SSC orientation

Qualifications

Required

• High school diploma or GED
• 1+ year of receptionist, front-desk, customer service, or administrative experience
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Proficiency in Microsoft Office (Outlook, Teams, Word)

Preferred

• Experience in a corporate office or hospitality-forward environment
• Familiarity with multi-line phone systems
• Experience supporting leaders or executive teams

Core Competencies

• Hospitality & Guest Service Excellence
• Strong Attention to Detail
• Professionalism & Discretion
• Organization & Time Management
• Adaptability & Multitasking
• Clear Communication
• Team-Oriented Mindset

Success Measures (KPIs)

• Positive feedback from guests, field leaders, and SSC employees
• Accuracy and responsiveness in phone call routing and visitor management
• Professional presentation of SSC front desk and common areas
• Timely completion of administrative and support tasks
• Adherence to safety and security procedures

Physical & Work Requirements

• Ability to sit or stand for extended periods
• Occasional light lifting (packages, office supplies)