Medical Services Coordinator

Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation: $17.75 – 18.75/hour Location: 10142 Parkside Drive Suite 114, Knoxville, TN 37922 Duties/Responsibilities Operational Excellence Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support Assist psychiatric clinicians with prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA). Facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: Answer incoming calls to the medical services line and provide patient support with medication‑related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard‑copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and resolve, i.e., direct to correct departments or escalate for assistance. Assist in coordination of external referrals for patient care. Clinician Support Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.). Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education and Experience High School or equivalent required; associate’s/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this e‑mail address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. #J-18808-Ljbffr