Assistant Property Manager

Position Overview

The Assistant Property Manager supports the overall management and daily operations of a residential community by partnering with the Property Manager to deliver exceptional resident experiences, maintain operational excellence, and achieve occupancy and financial goals. This role assists with resident relations, apartment readiness, reputation management, service request follow-up, administrative functions, and team leadership while ensuring company standards are consistently met.

The Assistant Property Manager works closely with the Property Manager, Maintenance Manager, Leasing team, residents, vendors, and corporate departments to ensure the community operates efficiently and provides an outstanding living experience.

Essential Duties and Responsibilities

Property Operations

• Assist the Property Manager in the day-to-day operations of the community.
• Coordinate and oversee apartment turn schedules to ensure units are completed on time and meet company standards.
• Facilitate move-in inspections to ensure apartments are ready for new residents.
• Conduct rent-ready inspections to ensure apartments are prepared for leasing tours.
• Oversee the move-out inspection process and communicate deficiencies with the Maintenance Manager.
• Monitor community appearance and identify operational needs requiring attention.
• Maintain office organization, cleanliness, and inventory of office supplies.

Leasing & Occupancy

• Partner with the Property Manager to achieve occupancy, leasing, and renewal goals.
• Conduct property tours and lead prospects through the full leasing process, from first inquiry to move-in.
• Respond promptly to all leads from phone, email, ILS, and website inquiries, and follow up consistently to convert prospects into residents.
• Process rental applications, screening, and approvals in accordance with company policy and Fair Housing guidelines.
• Prepare, review, and execute lease agreements, addenda, and move-in documentation accurately in Yardi.
• Manage the renewal process, including timely outreach, renewal offers, and follow-up to maximize resident retention.
• Monitor availability, pricing, and concessions, and make sure units are accurately represented on the website and ILS platforms.
• Track traffic, conversion, and closing ratios, and report leasing activity to the Property Manager.
• Conduct market surveys and stay informed on competing communities, rents, and specials.
• Support marketing and outreach efforts that drive traffic, including resident referral programs and local business outreach.
• Make sure model units, tour paths, and amenity spaces are tour-ready at all times.

Resident Relations

• Serve as a primary point of contact for residents, providing exceptional customer service.
• Address resident questions, concerns, and complaints professionally and promptly.
• Manage incoming phone calls, emails, and voicemails.
• Coordinate resident communications and follow up to ensure timely issue resolution.
• Assist with lease administration and resident documentation as needed.
• Foster positive resident relationships to improve resident retention and satisfaction.

Reputation Management

• Monitor online reviews and resident feedback across various platforms.
• Respond to resident reviews in accordance with company standards.
• Encourage satisfied residents to submit positive online reviews.
• Partner with the Property Manager to improve resident satisfaction and community reputation.

Service Request Coordination

• Monitor service requests and ensure timely completion by the Maintenance team.
• Follow up with residents regarding completed work orders.
• Escalate unresolved maintenance concerns to the appropriate team members.
• Maintain communication between residents and the Maintenance Department.

Team Leadership & Collaboration

• Assist with training, coaching, and supporting leasing and administrative team members.
• Promote a positive, collaborative work environment.
• Communicate regularly with the Property Manager and Maintenance Manager regarding operational priorities.
• Assist in implementing company policies, procedures, and operational initiatives.

Resident Engagement & Community Events

• Coordinate and assist with resident events and community engagement activities.
• Support initiatives that enhance resident satisfaction and strengthen community relationships.

Administrative & Financial Support

• Assist with daily administrative responsibilities, including resident files and documentation.
• Support rent collection, delinquency follow-up, and other financial processes as assigned.
• Assist with reporting, recordkeeping, and operational documentation.
• Maintain accurate records in Yardi and other company systems.

Additional Responsibilities

• Perform other job-related duties as assigned based on business needs.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business Administration, Property Management, Hospitality, or a related field preferred.

Experience

• Minimum of 2–4 years of experience in residential property management, leasing, or customer service preferred.
• Previous experience in an Assistant Property Manager or Leasing Manager role strongly preferred.

Knowledge, Skills & Abilities

• Excellent interpersonal and communication skills.
• Strong customer service and conflict resolution abilities.
• Ability to lead and motivate team members.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Working knowledge of residential property management operations.
• Familiarity with Yardi property management software preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to analyze problems and implement effective solutions.
• Strong attention to detail and follow-through.

Work Schedule & Availability

• Tuesday through Saturday during standard business hours.
• Ability to work evenings, weekends, and holidays as business needs require.
• Flexibility to work additional hours to support leasing goals, resident needs, and operational priorities.

Essential Functions

• Support the daily management and operations of the community.
• Coordinate apartment readiness and inspections.
• Provide exceptional resident service and issue resolution.
• Monitor service requests and resident follow-up.
• Support leasing, administrative, and financial operations.
• Assist with team leadership and operational oversight.
• Maintain accurate records and ensure compliance with company policies.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to frequently tour apartment homes and community grounds.
• Ability to climb stairs as necessary.
• Ability to occasionally lift up to 15 pounds.
• Ability to use computers, telephones, printers, copiers, and other standard office equipment.

Work Environment

• Office-based environment within a residential apartment community.
• Frequent interaction with residents, prospects, vendors, contractors, and internal departments.
• Fast-paced environment requiring multitasking, organization, and strong customer service skills.
• Regular walking throughout the property to conduct inspections and support community operations.

About The KRE Group

The KRE Group is a family-owned real estate investment and management company dedicated to building high-quality living and workspaces across New Jersey and Pennsylvania.

Since 1979, KRE has specialized in real estate investment, development, and property management. KRE has leveraged its exceptional base of human and physical capital to expand intelligently and take advantage of emerging economic and cultural trends.

The KRE Group conducts background checks and motor vehicle record (MVR) checks, where applicable, as a condition of employment.

The KRE Group is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person