Field Services Engineer

Field Service Engineer

As a leader in autonomous vehicle solutions for industry and aviation, TLD Robotics is successfully growing its business throughout North America. To support deployment, maintenance, customer support, and training initiatives, we are seeking a skilled Field Service Engineer based in Bloomington, Illinois.

As experts in our autonomous vehicle solutions, our Field Service Engineers are either based at customer locations or frequently traveling to support customer operations. This role plays a critical part in helping grow and scale our business through technical expertise, customer engagement, and operational excellence.

Mission

As part of the global Field Services team, you will be responsible for deploying and maintaining a fleet of autonomous vehicles throughout the region. You will serve as a key technical resource supporting customers and ensuring successful implementation and operation of our autonomous solutions.

As the face of TLD Robotics to our customers, you will help keep autonomous vehicles operating at peak performance while maintaining exceptional customer satisfaction. Through on-site support, remote troubleshooting, and customer training programs, you will help customers achieve operational excellence with our autonomous vehicle solutions.

You will also contribute to the continuous improvement of our products, processes, and best practices by leveraging the knowledge and experience gained in the field.

Activities

Your responsibilities will include:

• Coordinating and performing the deployment and entry into service of autonomous vehicles with the support of the dedicated Project Manager.
• Managing the vehicle commissioning process, validating vehicle setup, deployment activities, and providing hands-on feedback to support product improvements.
• Performing mechanical and electrical maintenance interventions as required.
• Installing and configuring autonomous hardware and software components.
• Delivering basic and advanced training programs and assisting customers in the operation and deployment of autonomous vehicles.
• Providing remote assistance to customers through established support systems.
• Participating with Project Managers in regulatory approval and authorization processes by conducting tests and preparing required documentation.
• Reporting risks, issues, and scope changes while supporting the development and implementation of mitigation plans.
• Participating in the continuous improvement of autonomous vehicle solutions, deployment processes, maintenance practices, and operational procedures.

Position Details / Perks

Building the Future

Work with cutting-edge technology and help drive the future of autonomous vehicle solutions in industry and aviation.

Team

Join a highly motivated team of experts while building your career through collaboration, learning opportunities, development activities, and team events.

Our Customers

Support leading international organizations that rely on our autonomous solutions to improve efficiency and productivity.

Network

Become part of a strong global network with TLD Robotics, TLD, and partner locations throughout North America and around the world.

Location

Des Plaines, Illinois

Travel

Travel expenses are covered by the company. The Field Service Engineer will primarily be based in Des Plaines, Illinois, with regular travel to customer locations, TLD facilities, and project sites throughout North America as business needs require.

Profile

There is no typical profile at TLD Robotics. We value diverse backgrounds, experiences, and perspectives.

We encourage candidates who are passionate about innovative transportation technologies, robotics, and automation to apply.

Requirements

• Associate's or Bachelor's Degree in Automotive Technology, Robotics, Engineering, Mechatronics, or a related technical field.
• Minimum of 2 years of experience as a technician or engineer within the automotive, robotics, automation, manufacturing, or related industries.
• Valid driver's license.
• Ability to pass a background check.

Technical Skills

• Knowledge of automotive, robotics, automation, or industrial equipment maintenance.
• Strong interest in emerging automation and autonomous technology.
• Familiarity with CAN Bus systems, vehicle maintenance, electrical systems, hydraulic systems, and diagnostics is preferred.
• Mechanical and electrical troubleshooting skills.
• Ability to read technical drawings, schematics, and service documentation.

Soft Skills

• Strong presentation and communication skills.
• Customer-focused with a passion for service excellence.
• Proactive and self-motivated.
• Ability to work independently and as part of a team.
• Comfortable working in a multinational environment.
• Strong technical aptitude and problem-solving capabilities.
• Ability to adapt to a fast-paced and evolving environment.

Language Skills

• Business fluent (written and spoken) English.

About TLD Robotics

Built on decades of innovation in ground support equipment and advanced mobility solutions, TLD Robotics develops and deploys autonomous vehicle technologies for industrial and aviation applications.

Combining industry-leading expertise in vehicle design, automation, and operational integration, TLD Robotics delivers autonomous solutions that help customers improve safety, efficiency, and productivity.

From project definition and deployment through integration, training, and ongoing support, TLD Robotics provides a comprehensive, turnkey approach to autonomous vehicle implementation with minimal disruption to existing operations.

The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.