Call Center Representative

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. Job Opportunities Claims Customer Service Representative – care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have Qualifications A minimum of two years relevant work experience. OR: A minimum of two years post‑secondary education Training starts September 2026 Schedule This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training. Work From Home Office Requirements Designated workspace free from noise and other distractions High‑speed internet at your expense unless otherwise required by law Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation $21.00 per hour Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Performance-based rewards Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits 401(k) with dollar‑for‑dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role. #J-18808-Ljbffr