Call Center Representative

Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls.


Job Responsibilities:
-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
-Other assignment as necessary.
-Extensive phone experience and computer literate.


null
Skills:
Required Skills & Experience:
-Two (2) years of experience and Bilingual (facility specific).
-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
-Active listening providing full attention to callers to understand their concerns and needs.
-Effective problem-solving to analyze a situation, identify core issue and find effective solution.


Preferred Skills & Experience:
-N/A


null
Education:
Required Education:
-High School Diploma or general education degree (GED).


Preferred Education:
-N/A


Required Certifications & Licensure:
-N/A


Preferred Certifications & Licensure: