Supervisor

About the Role As a Supervisor, you support the management team in growing our company brand, help build a sales and service culture, deliver best‑in‑class service, and bring to life a distinctive world of adult beverages for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support the service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs). Responsibilities Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. Qualifications High school diploma or equivalent (preferred). 1‑3 years of experience, including 1+ year in a supervisory role within a retail setting. Strong interpersonal skills and a team‑player mindset. Experience resolving customer issues and coaching peers. Familiarity with point‑of‑sale systems and inventory management software. Ability to work a flexible schedule, including evenings and weekends. Physical Requirements Must be 21 years of age or older. Walk, bend down repeatedly, and be on feet for 8‑10 hours a day. Safely lift, load, and handle cases and pallets. Climb ladders and lift 50 lbs. overhead repeatedly. May be exposed to various outdoor weather conditions throughout the workday. Benefits Paid Time Off (PTO). Generous store discounts. Health care plans: medical, prescription, dental, vision. 401(k), HSA, FSA, pre‑tax commuter benefits. Disability & life insurance coverage. Paid parental leave. Pet insurance, critical illness and accident insurance. Discounted home and auto insurance. College tuition assistance, career development & product training, consumer classes. Additional Information Worker type: Regular Pay range: $23.32 - $27.98 hourly Compensation may vary based on market location, job‑related knowledge, skills, and experience. The actual hourly rate will equal or exceed the applicable minimum wage. Anticipated closing date for this posting is 120 days from the posted date. Total Wine & More is an equal opportunity employer and provides reasonable accommodations throughout the employment process. Total Wine & More is a drug‑free workplace. The information above indicates the general nature and level of work required for the position and is not a comprehensive list of all responsibilities or qualifications. #J-18808-Ljbffr