Director OF Operations

Provide strategic and day-to-day leadership for all OSP activities within the assigned district, including construction, maintenance, and restoration. Own operational performance for the territory, including schedule adherence, cost control, quality, safety, and customer impact. Translate company-wide goals into executable district-level plans and priorities. Directly manage district-level OSP managers, supervisors, and internal field staff. Oversee performance of subcontractors and vendors, including selection, onboarding, compliance, and ongoing performance management. Ensure all crews—internal and contracted—adhere to company standards, safety requirements, and regulatory obligations. Oversee fiber network builds, expansions, upgrades, and repairs within the district. Partner with Project Management, Engineering, Permitting, and Network teams to ensure seamless execution from design through closeout. Monitor progress against schedules and budgets; proactively address risks, delays, and cost overruns. Champion a strong safety culture and ensure compliance with OSHA, local, state, and federal regulations. Enforce quality control standards for fiber construction, splicing, testing, and documentation. Conduct and support audits, inspections, and corrective action plans as needed. Manage district OSP budgets, forecasts, and cost controls. Track and analyze KPIs such as productivity, rework, outages, safety incidents, and contractor performance. Identify opportunities to improve efficiency, reduce costs, and increase build velocity without compromising quality. Serve as the primary OSP operational point of contact for the district. Build and maintain strong relationships with local governments, utilities, property owners, and community partners. Collaborate closely with internal departments including Engineering, Network Operations, Customer Experience, Finance, and Procurement. Drive process improvements, standardization, and best practices across district operations. Support the adoption of new tools, systems, and construction methods. Mentor and develop future leaders within the OSP organization. Requirements Bachelor’s degree in construction management, business, or a related field and 8+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks OR 12+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks required. Project management certification a plus. 5+ years of leadership experience managing teams and contractors across multiple projects. Demonstrated experience managing large geographic territories and complex construction operations. Strong working knowledge of fiber construction methods, permitting, utility coordination, and restoration. Working knowledge of Federal & State OSHA safety regulations for telecom industry. Proven ability to manage budgets, schedules, and performance metrics. Excellent leadership, communication, and problem-solving skills. Ability to learn new software and applications specific to the industry and position. Experience with GIS, project tracking, and work order management systems. Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy. Clean driving record and valid driver’s license. Professional appearance and customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution. Ability to communicate effectively, both orally and in writing. #J-18808-Ljbffr