Field Support Specialist

Overview Are you a good problem‑solver and communicator? Canteen One has an exciting position for you! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast‑to‑coast. Opportunity As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides an opportunity to work with Fortune 500 companies and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer‑first, always friendly approach, we think you’ll fit right in! Perks Trendy North Loop location Free office coffee and pantry Free parking Dress for your day Canteen Avenue C (market) & Foodsby food delivery Sporting event tickets raffled off One block from light rail transit Paid time off to volunteer for corporate sponsored events Wellness programs Job Description A fresh approach to great results. Our Field Support Specialist provides information, communication, and resolution to vendors to ensure successful rollouts of new client business and ongoing client programs. The position handles escalated project issues from clients to address unresolved issues; builds relationships with assigned vendors to aid in project resolution; escalates project completion deadlines to upper management; and ensures all client timelines are met within the established guidelines. Responsibilities Manage new store openings, client rollouts, and existing client program changes within vendor/branch and ensure deadlines are met. Report status of projects to team members and vendor branches. Coordinate schedules for vendor branch transitions. Communicate client’s expectations to vendor branches. Resolve disputes between client locations and vendor branches by working with internal team members. Evaluate deliverables, establish schedule, identify and communicate issues. Discuss project status and communicate client’s expectations. Determine internal resource requirements of projects based on project needs. Follow up with vendor branch on outstanding issues and build and maintain relationships with stakeholders. Requirements Two (2) plus years of intermediate Microsoft Excel—calculations, VLookup, data manipulations, etc.—and intermediate Microsoft Word experience. Excellent interpersonal communications skills with proven ability to develop and maintain positive internal and external work relationships. Demonstrated conflict resolution and negotiation skills. Strong customer service and problem solving skills. Strong verbal and written communication skills. Must be highly organized, detail oriented, accurate, and able to juggle multiple priorities. Preferences Experience in JD Edwards and Business Objects or similar ERP program (e.g. Oracle, PeopleSoft, SAP) and report writer program (e.g. Crystal Reports) strongly preferred. Experience managing accounts, projects, and clients/vendors strongly preferred. Education & Experience High school diploma required; post‑secondary education strongly preferred; a bachelor’s degree preferred. With a bachelor’s degree, one year of advanced customer service experience is required; with a high‑school diploma, three years of advanced customer service experience is required. Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Amenities Medical, dental, vision, supplemental insurance PTO, holidays, matching 401(k) Free parking Complimentary snacks, fruit, and coffee/tea/hot cocoa Paid time off to volunteer for corporate sponsored events Sporting event tickets raffled off Discount marketplace with discounts and products from thousands of retailers, restaurants, hotels, etc. Multiple company-sponsored social events per year Dress for your day everyday #J-18808-Ljbffr Canteen